Are you helping your credit union employees be awesome?
by: Dan Berger
You may or may not say the word “awesome” very often out loud – but I hope you think your employees are awesome. I certainly think my team is awesome. But it turns out that saying it out loud – telling your team that you believe in them and think they are awesome – can make them do even more awesome work.
Harvard Business Review recently ran an article from leadership development consultants Jack Zenger and Joseph Folkman. They found that managers who consistently rated their employees more positively than others – what they called “positive-rating managers” – were rewarded by employees with higher engagement. Employees with positive-rating managers average in the 60th percentile of engagement scores, while those who worked for negative-rating managers scored around the 47th percentile. They even found that other employees viewed the employees under negative-rating managers as being less effective.
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