The latest from Andy Hardin

Oct 4, 2023 - by Andy Hardin, SWBC

What credit unions can learn from retail shopper trends

Member service is no longer based on transactions. The buying experience has evolved from a model focused on purchases to one centered on a member’s experience. Nowadays, what sets ...

Jul 12, 2012 - by Andy Hardin, SWBC

Seniors Are Asking for Reverse Mortgages, Does Your CU Have an Answer?

by: Andy Hardin, EVP Operations, AnyHour SolutionsOn the whole, credit union members are getting older.  The US Census Bureau tells us that there are currently 27 million households that ...

Apr 13, 2012 - by Andy Hardin, SWBC

ABC’s of a Reverse Mortgage Program for Credit Unions

by: Andy Hardin, EVP Operations, AnyHour Solutions You have probably heard and seen the reverse mortgage ads on TV and radio, and reverse mortgages have been getting more attention by ...

Jul 25, 2011 - by Andy Hardin, SWBC

Trends in Call Center Outsourcing

By Andy Hardin, EVP of Operations for AnyHour SolutionsTrends toward outsourcing in general have picked up speed again since the recent recession as firms seek savings and a reduction of ...