The latest from Brad Young

Aug 31, 2018 - by Brad Young, SWBC

Beware credit card delinquencies as interest rates rise

In the lending industry, delinquency is a constant and costly threat. The best way to minimize the impact of this constant threat to credit unions’ bottom lines is to do ...

May 10, 2017 - by Brad Young, SWBC

Protect your transaction information and gain efficiencies with blockchain

In the world of financial technology, things can move quickly, and keeping up with the latest trends and activities can be a monumental task. One of the latest and most ...

Apr 10, 2017 - by Brad Young, SWBC

5 ways to build a better member experience

There’s no doubt that as a credit union your members are always top priority. Without them, you wouldn’t have a credit union! Providing excellent customer service and innovative ...

Jun 7, 2016 - by Brad Young, SWBC

3 reasons why right-party contact is more challenging than ever 

One of the biggest challenges collection operations face—whether an in-house or outsourced venture—is making contact with delinquent borrowers. The collections industry has always had to deal with and ...

Aug 4, 2014 - by Brad Young, SWBC

Reduce borrower exposure to fraud with internet pin debit

Reduce Borrower Exposure to Fraud with Internet Pin Debit You can hardly turn on the news or read an article online without hearing or reading about the latest case of ...

Apr 24, 2014 - by Brad Young, SWBC

Four things to consider when investing in payment processing technology

Investing in technology is vital to the growth and success of most businesses today. We live in a fast-paced, interconnected world where convenience and flexibility are expected and sometimes, demanded ...

Mar 26, 2014 - by Brad Young, SWBC

Five benefits of having a virtual customer service representative

There’s no denying the transition in our society from “being served” to “serving ourselves.” Gone are the days of pulling into a gas station and having an attendant come ...