Don’t wait to integrate

by: Samantha Paxson

Let 2015 be the year you integrate. You know why:

Your members are all over the place. They’re online. They’re on mobile. They’re at the ATM. They have 12 different passwords, none of which are easy to recall or type.

Your systems need to work together. How many times a day do you regret not being able to fulfill a request because your systems don’t connect?

You aren’t finished upgrading your technology. Think you’ll be able to get everything working together by next month? Great, except that once everything is up and running you’ll have to add new apps, upgrade software or sync up with Apple’s new iWatch.

You want to go fast. One of the primary values of integrated technology is speed. You access information or add upgrades quickly. And your members experience transactions and updates at the lightning speed they’ve come to expect.

Admittedly, integration hasn’t always been the easiest issue to tackle. Credit unions that have patchworked systems together over time now find themselves in a bit of a tangle. But given the pace of change and an ever-accelerating need for speed, integration must be a high priority.

continue reading »