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E-Services Manager at Pioneer WV FCU (Charleston, WV)
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E-Services Manager
Charleston, WV
Pioneer WV Federal Credit Union with assets of $135 million located in Charleston, WV is seeking an E-Services Manager. This individual will be responsible for the day-to-day management of the credit union’s debit & credit card services, home banking platform, and related products/services.
The e-Services Manager will ensure the highest level of quality service is provided to every member who engages the e-services department.
Responsibilities include:
- Developing and implementing an action plan to promote debit/credit/home banking growth in conjunction with the credit union’s strategic direction.
- Demonstrating creativity and innovation by increasing the level of efficiency and effectiveness in product/service delivery.
- Enhance fraud detection and prevention.
- Ensuring regulatory compliance in all areas of responsibility.
Qualifications:
- Thorough understanding of, and experience in, the debit/credit card industry along with a working knowledge of home banking and general e-service functions.
- Strong analytical and problem solving skills.
- Excellent interpersonal and presentation skills with the ability to effectively interact with the credit union’s management and staff, and with external parties such as regulators, auditors, and vendors.
- Excellent communication skills (read, write, verbal comprehension and expression, etc.) in English
- Proficient PC skills with working knowledge of Microsoft’s Office Suite (Excel, Word, Outlook, etc.)
- Prefer core system proficiency in Symitar Epysis line.
- Bachelors’ degree in a business discipline from an accredited college.
- Must be an intrinsically motivated self-starter, with ability to work independently and exercise sound judgment under general direction.
Hiring is subject to a successful completion of background check and drug screening. Excellent benefits package and competitive pay. For consideration please email resume and salary requirements to Krystal Skiles at kskiles@pioneerwv.org. Phone 1.800.339.4378 ext 2117; Fax 304.347.7473.
www.pioneerwv.org
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