CUES Introduces Product and Channel Management School

Posted: 2011-03-31 00:00:00


For more information, contact:
Christopher Stevenson, VP/Marketing & Professional Development
800.252.2664 or 608.271.2664, ext. 5315
christopher@cues.org ● cues.org


CUES Introduces Product and Channel Management School

MADISON, Wis. – The Credit Union Executives Society has announced a new addition to its line-up of operational programs. The CUES School of Product and Channel Management™ will debut in September in Schaumburg, Ill.

This program is designed to help credit unions understand innovative product trends and learn new ways to deliver financial services to their members. Participants will build their own Delivery Channel Assessment and Future Road Map using a customized tool kit to improve results at their credit unions.

Facilitated by Quintin Sykes, Managing Director/Technology Services Practice, and Leigh Sherman, Senior Retail Consultant, Cornerstone Advisors, Scottsdale, Ariz, the school will cover:

●  Ways to develop and manage financial products using a formal methodology ●  How retail products are evolving as a result of Regulation E Opt-In, the Durbin Amendment and competitive positioning by the banking industry ●  How revenue and expenses are managed in debit and credit card product lines using sophisticated analytics ●  The emerging world of mobile banking and mobile payments ●  Ways to integrate web marketing and social media into strategic marketing plans

Learn more about the CUES School of Product and Channel Management at cues.org/SOPCM.

The Credit Union Executives Society is a Madison, Wisconsin-based, independent, not-for-profit, international membership association for credit union executives. CUES’ mission is to educate and develop credit union CEOs, directors and future leaders.

 
Comments (7)
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Posted:2012-03-17 23:33:42
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Posted:2012-02-29 23:20:28
By:Champ
Thanks for the ceommnt I think I am indeed approaching this with too Comms-y a world view, and there is probably a missing circle for Digital Service Delivery as you say.I suspect if we worked out what we both mean by some of our labels, there might not be as many as ten new ones although online customer relationship management has just popped into my head as something which often falls into the digital realm, but isn't really accounted for here or in your list as I understand it.I think the diagram might benefit from hinting around the edges at the ecosystem it fits into, e.g. offline communications, policy development, IT operations, service delivery and so on. You're right to point out that modern service delivery isn't isolated from communications and marketing. It's not workable of course to try and expand the digital realm to encompass the whole customer interface with the organisation but I think in future, having a deep insight into the customer journey through our services *and the pain points at which digital can support it or make it more efficient* is going to be critically important.I really don't know who within organisations is doing that at the moment, and as your post from a few weeks ago about a colleague's efforts to get a minor change made to a transactional interface highlighted, it's not easy to do. Naively, I have the impression it's something more easily and more frequently done in the private sector, but I suspect I'm wrong.
Posted:2012-02-28 04:51:41
By:Geagea

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