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 AnyHour Solutions is a leading provider of comprehensive, professional, 24/7 call/contact center services for credit unions utilizing our Collaborative Contact Center business model. These services can be used to supplement a credit union’s existing internal call center with overflow and after hours/weekend support, or we can facilitate a total outsourcing requirement. Our collaborative business model and economies of scale result in significant cost savings to our clients. AnyHour also provides online loan application functionality as well as a full suite of mortgage processing services for credit unions without an internal mortgage department. Spring 2011 AnyHour Solutions Newsletter: CU Savings from using Third Party Call Center Services Contact Information: Steve Holmes VP of Sales 615 N. Longwood St Suite 200 Rockford, IL 61107 630-208-0292 sholmes@anyhoursolutions.com www.anyhoursolutions.com Community Items: July 25, 2011 - Trends in Call Center Outsourcing May 20, 2011 - Cost Savings of 24/7 Member Service Overflow/After Hours Support March 21, 2011 - Small-to-Medium Size Credit Unions Realize the Benefits of a Collaborative Call Center November 05, 2010 - The Collaborative Contact Center: How a third party model benefits your CU Press Center Items: November 15, 2011 - Tobyhanna Federal Credit Union Turns to AnyHour Solutions for Outsourced Contact Center Support September 06, 2011 - AnyHour Solutions Deploys KIVA Group’s Software to Enhance 24/7 Contact Center Support Services for Nation’s Credit Unions May 23, 2011 - Michigan-based Credit Union Selects AnyHour Solutions as Lending Partner March 10, 2011 - Fiserv XP2 Customer Switches Call Center Vendor July 28, 2010 - AnyHour Solutions Releases White Paper on Collaborative Contact Center White Papers/Case Studies: Cost Comparison of Insourcing vs Outsourcing Contact Center Operations CU Switches Call Center Vendors, Reduces Operational Expenses Outsourcing Contact Center Call Monitoring/Coaching: Benefits to your credit union What is The Collaborative Contact Center? |