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2014 ATM Market Benchmark Report: Examines the importance of the ATM channel for today’s banking customers

DUBLIN (September 1, 2014) — Research and Markets has announced the addition of the “2014 ATM Market Benchmark Report” report to their offering.

New Research Examines Importance Of The Atm Channel For Today’s Banking Customers

‘2014 ATM Market Benchmark Report’ reviews how the ATM channel has become the foundation for an increasing number of interactions of banks and credit unions and other financial institutions with their customers and members.

The migration of ATMs beyond simple cash-dispensing machines to become more interactive and full-featured self-service hubs continues unimpeded, comments Ed O’Brien, author of the report.

Highlights of this report include:

  • Examples of diverse expanded features in ATMs in use in many global markets that have made ATMs the hub of self- and assisted-service banking
  • Evidence that the ever-evolving ATM channel has become a go-to channel for many banking customers, namely a survey results on trends in US consumers’ ATM use, including use of their own banks’ ATMs versus other ATMs and other means of getting cash; frequency of ATM use; use of mobile deposit; willingness to pay for ATM convenience; willingness to try teller-assisted videoconferencing
  • Market share of leading ATM deployers in the US by type
  • Examination of increased efficiencies and increased customer engagement and satisfaction
  • Comparison of rates of ATM growth in various world regions
  • Discussion of banks’ investments in ATMs as larger initiative of building out a customer-centric omnichannel banking environment

Key Topics Covered:

1. Introduction

2. Anchoring the Self-Service Banking Channels

  • ATMs as the Banking Hub for Today’s Banking Customers
  • Still Going Strong After Almost 50 Years in Use
  • ATM Use Continues to Grow Worldwide
  • ATM Usage Varies by Country and Region
  • ATM Use Varies Across the World
  • ATM Cash Withdrawals Are Increasing in Many Developing Economies

3. Profile of ATM Use in the United States

  • Banking Customers Still Prefer Their Institutions’ ATMs
  • Consumers Are Increasingly Aware of Alternate Ways to Get Cash
  • ATMs Remain Important to Banking Customers
  • Mobile Remote Deposit Capture Use Is Increasing and Competing for ATM Deposits
  • Banking Customers and ATM Surcharges
  • Customers Are Increasingly Interested in Video Capabilities
  • Noteworthy Urawal and Deposit Statistics

4. Industry Statistics and Trends

  • ATM Manufacturers Continue to Evaluate Opportunities and Challenges

5. Profiles of U-Operators

  • Larger FIs Offer Customers Ubiquity and Choice
  • IAD/ISO Operators Offer Added Choice and Convenience
  • More than Three-Quarters of ATMs Operated by Entities Other than Leading FIs
  • Fee Income from ATMs Is an Important Source of Revenue for Many FIs
  • Surcharge Fees Vary Among Leading Banks
  • Surcharge-Free ATMs as a Differentiator
  • EFT Network Transactions

6. New Roles for Today’s ATMs

  • Expanded ATM Capabilities
  • The Convergence of ATMs and Mobility
  • NFC
  • The Increasing Need for Systems Monitoring

7. Conclusions and Strategic Implications

Companies Mentioned

  • Bank of America
  • Chase
  • Citi
  • Cardtronics
  • Co-Op Financial Services
  • Diebold
  • Elan MoneyPass
  • INETCO
  • NCR
  • Payments Alliance International
  • Wincor Nixdorf

For more information visit http://www.researchandmarkets.com/research/7x45kj/2014_atm_market

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