CU Insight

AnyHour Solutions, a provider of complete collaborative contact center services for credit unions since 1994, announced today the release of their first White Paper in a series of upcoming informative White Papers entitled “What is The Collaborative Contact Center?” This compelling White Paper is designed to help credit union better understand their contact center outsourcing options and what they should look for in a contact center partner should they choose to outsource all or part of their contact center operations.

The majority of credit unions consider service to be their most important product, yet most find it extremely difficult – and expensive – to try and run an around the clock contact center in-house. This White Paper succinctly covers these important topics that can help resolve this dilemma:

• Numerous Outsourcing Options
• Loan-By-Phone
• Growing the Credit Union
• Vendors vs Partners
• 24/7/365

Steve Holmes, Vice President at AnyHour Solutions, states “without a doubt, the collaborative contact center model is the way of the future. No credit union – large or small – can afford to ignore outsourcing options and we hope that this White Paper can serve as a useful guide in helping them evaluate all of their alternatives.” Going beyond many credit unions’ primary consideration of telephone interactions, the White Paper also covers the Web-based solutions that can help credit unions reach out across the Internet to consumers who prefer Web self service over phone or branch interactions.

In this difficult economy where many credit unions are struggling to grow their loan portfolio, this White Paper’s “Loan by Phone” section is particularly timely. Facing stiff competition from auto dealerships, leasing companies and other institutions, offering new and used car loans over the phone is practically a “must have” feature today. In addition, the collaborative contact center can help credit unions realize significant savings in fixed costs.  This White Paper covers the highlights of this important technology and quickly gives busy credit union executives the information they need to move forward with implementing or improving this critical service.

About AnyHour Solutions

AnyHour Solutions (www.anyhoursolutions.com) is the premier collaborative contact center outsourcer in the nation. Since 1994, AnyHour Solutions has helped dozens of community financial institutions improve their service, while saving significant sums of money. AnyHour Solutions lowers staffing costs, quickens loan approvals and manages complete contact center services for credit unions. AnyHour call specialists serve their numerous clients with the profession’s longest average tenure, including the most total applications taken per agent. AnyHour also provides online loan application functionality as well as a full suite of mortgage processing services for credit unions.