CU Insight

Media Contact:
Steven R. Holmes
AnyHour Solutions
630 208 0292
sholmes@anyhoursolutions.com

Fiserv XP2 Customer Selects AnyHour Solutions as Contact Center Provider

$680M assets RTN Federal Credit Union replacing shared branching solution

Rockford, IL, March 9, 2011 – AnyHour Solutions, a provider of comprehensive contact center services for credit unions since 1994, announces the signing of their newest contact center client, RTN Federal Credit Union of Waltham, Massachusetts.  AnyHour will be providing a full suite of 24/7 contact center services – to include fulfilling all typical member requests and also taking member loan applications – to supplement the RTN FCU internal contact center with overflow support during the workday and full service backup after hours and on weekends.

Leonard Greene, Executive Vice President of RTN FCU, reports that RTN is replacing their existing contact center provider that is currently delivering their services via the company’s interface to the shared branching network.  He said they selected AnyHour Solutions due to AnyHour’s ability to provide a more comprehensive level of call center support via a direct interface into RTN FCU’s Fiserv XP2 core processing system.  The result will be an increase in operational efficiency, reduced operational expenses, and most importantly an enhanced member contact center experience.

About RTN Federal Credit Union

For over 65 years RTN Federal Credit Union has been dedicated to its philosophy of providing members with high quality and personal service.  With over 38,000 members, RTN is a full service credit union that will help you and your family save money and establish financial security.  We offer many low and no cost programs such as online banking, direct deposit, and competitive rates on savings, loans, and mortgages as well as lifetime memberships.

About AnyHour Solutions

AnyHour Solutions (www.anyhoursolutions.com) is a highly flexible, adaptable provider of comprehensive, 24/7 contact center services for credit unions via our AnyHour MSR and AnyHour Loan-By-Phone services.  Our purpose is to help our credit union partners to enhance service to their members, increase loan volume, and reduce operating expenses.  AnyHour Solutions has been providing contact center services to credit unions for just under 20 years, longer than any other company.  Highlighted by the industry’s most experienced staff of agents and a turnover rate under 10%, our contact center goal is to provide “Service They Will Remember.”  In addition, AnyHour also provides online loan application functionality as well as a full suite of mortgage processing services for credit unions.  For additional information contact Steven Holmes, VP Strategic Development, at 888.622.8696, sholmes@anyhoursolutions.com.

To obtain a copy of our most recent white paper entitled Cost Comparison of Insourcing vs Outsourcing Contact Center Services please send your request along with name, title, and CU name to Steven Holmes at sholmes@anyhoursolutions.com. We’ll send it right over.