Archive for August 14th, 2014

Data: The key to a successful card portfolio

Data: The key to a successful card portfolio

Understanding your members’ behavior gives you the opportunity to serve them effectively and in turn, increases your bottom line. Unfortunately, it is not uncommon for credit unions to overlook existing cardholders as a significant opportunity [...]

The right tools to make tough decisions

The right tools to make tough decisions

When Liz Hayes joined Infinity Federal Credit Union($349.2M, Portland, ME) in October of 2014, she realized right away she had inherited a top-down culture where decisions flowed down. “I had people coming into [...]

Rodney Hood re-nominated to serve on NCUA board

Rodney Hood re-nominated to serve on NCUA board

President Donald Trump nominated former NCUA board member Rodney Hood Wednesday to fill the board seat currently held by board member Rick Metsger. Hood was nominated in the last Congress but not confirmed, and previously [...]

3 reasons your members have debt

3 reasons your members have debt

According to December 2016 data, 73 percent of consumers die with debt. That's a lot. If you'd like to help your members become debt free, you need to first understand why they're carrying that debt [...]

Pivotal member service moments

Pivotal member service moments

I remember my first day in a customer service position. The manager was showing me around the store and pointing out employees, selling points, and a large laundry list of to-dos.  We passed an elderly [...]

Fed bank president: ‘Proceed with caution’ on rate hikes

Fed bank president: ‘Proceed with caution’ on rate hikes

Kansas City Federal Reserve President Esther George, and a voting member on the Federal Reserve Open Market Committee (FOMC) this year, said the monetary-policy setting committee "should proceed with caution" as it considers future rate [...]

PenFed going to contactless payments

PenFed going to contactless payments

McLean, Virginia-based PenFed Credit Union has announced it will begin issuing contactless cards to members this month. The credit union, which has $24 billion in assets and about 1.7 million members, said it plans [...]

Why is managed SIEM important for credit unions?

Why is managed SIEM important for credit unions?

Security Information and Event Management (SIEM) is an integral facet of your credit union’s IT department’s responsibilities. Your IT staff may have some SIEM capabilities of their own, but might you be better [...]

The AACUC’s King Day message to the movement

The AACUC’s King Day message to the movement

The African-American Credit Union Coalition is entering its third decade of building diversity and opportunity among credit union leadership through advocacy and professional development. After meeting informally at the CUNA Governmental Affairs Conference through the [...]