2019 trends in digital payments: Consumers expect speed, intuitive engagement from their financial institutions

When money moves the way consumers expect it to, they don’t think about it. But when their expectations aren’t met, it can turn their day upside-down and push them toward better experiences elsewhere.

In the coming year, financial institutions will face the dual challenges of meeting those evolving consumer expectations while grappling with the complexities of a shifting digital payments environment.

Financial institutions have been on a digital journey for more than a decade. The next, even more significant step on that journey is in payments.

But how can banks and credit unions keep up when the bar keeps rising for digital payments? How can institutions meet consumer expectations that evolve with each new experience in the market?

 

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