3 building blocks of trust

Trust is a critical component of any relationship, but it’s especially important to achieve if one wants to be an effective leader. Those who are able to build trust with their employees will see the long-term impact through less turnover, higher productivity and greater fulfillment in employees’ lives.

Jack Zenger and Joseph Folkman, CEO and president, respectively, of a leadership development consultancy, analyzed assessments of 87,000 leaders to identify three key building blocks of trust. By understanding what behaviors contribute to these three components, leaders can determine their level of trust with employees.

  1. Positive relationships, which are built by listening to and caring about the concerns of others, promoting cooperation and providing honest feedback.


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