Nobody likes getting dinged with fees. In fact, levying too many fees at your members is a surefire way of frustrating them. But what if I told you there’s a way to make your members appreciate your approach to overdraft fees?
There are a few win-win ways to turn a bad member experience (overdraft fees) into a great one. And the best part is, they don’t take much effort. In fact, they may even save time in the long run…
Why Am I Thinking About Fees?
Recently, I overdrafted my account at a credit union. Doh! The funny thing was that I had plenty of money in my savings account, and it was an honest mistake. So, how did this happen?
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