Even in the best-run organizations, things go wrong and employees mishandle their assigned tasks.
Sometimes those mistakes are significant and costly, infuriating managers who come down hard and with perhaps a bit of righteous fury on the hapless offender.
But such managerial venting just makes matter worse in the long run, says Don Rheem, CEO of E3 Solutions and author of Thrive By Design: The Neuroscience that Drives High-Performance Cultures.
“The traditional role of managers is to hold people accountable to timelines, budgets, productivity and other factors,” he says. “But often that’s done with a fear-based approach where employees perform their duties under threat of some kind of punishment.”
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