3 ways to enhance your statements for a better consumer experience

Your monthly statements do a lot of heavy lifting, and due to regulatory changes and ever-growing consumer expectations, they now have to include more data than ever before.

So, it makes sense to sit down once in awhile and consider how they are performing, and whether implementing proven best practices could help enhance the consumer experience.

Here are 3 important aspects to consider, as you assess the statement experience at your financial institution:

  1. Statement Layout
    • How effective is your data layout?
    • Do you use images and visuals?
    • How does color enhance your statement?
    • Are you using the right charts, graphs, and other means to enhance comprehension?
    • Does the statement change from month to month?

 

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