When we surveyed a panel of over 100 global financial services leaders as well as financial institutions and solution providers worldwide for their thoughts on retail banking and credit union trends and predictions, the purpose was to provide a view into the future of banking. Ten major industry trends rose to the top, with three trends being paramount in the eyes of the research participants.
Getting a perspective on the future is only valuable if organizations take action on what is known. From improving the customer journey, to building a seamless integration of channels and/or using data analytics to know more about each customer or member, the financial impact of any trend is determined by the specific action taken in the marketplace to prepare or react to industry trends.
Below are the top 10 trends identified in the Digital Banking Report entitled, “2018 Retail Banking Trends and Predictions,” sponsored by Kony, Inc.. The comprehensive 106-page report is now available here.
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