What is it about successful companies that helps them operate at such a high level? Here are four (of many) things that you can learn from successful companies…
Focus on the mission: In general, credit unions care a lot more about their members than banks do. Members love knowing that their credit union is there when they need them. That’s what sets credit unions apart. But what sets your credit union apart from other credit unions? That might be something to think about. Always keep the focus on your members and they’ll stay with you.
Take care of your staff: Whether it’s training, software or even facilities, provide your staff with the tools they need to succeed. Anything you can provide that will give them an edge on the competition is a plus. And don’t forget about employee well-being. That’s a big deal, especially in 2021.
Don’t let change throw you off your game: Sometimes change can feel like a punch in the mouth. Have you seen the movie Glory Road? In the film, Coach Don Haskins takes tiny Texas Western University to the college basketball National Championship in 1966 against powerhouse Kentucky. With the first all-black starting lineup in college basketball history, his team faces a lot of backlash. Before the tipoff, he hells star David Lattin to “Get angry. I want you to go out there the first time you get the ball and dunk it. Stick your armpits in the rim. I don’t care if you have to run someone over to do it. Send them a message.” And a message he sent. It gave Texas Western all the momentum and Kentucky couldn’t overcome it. While the punch in the mouth was great for the movie, it threw Kentucky off. Don’t be Kentucky. Don’t let change disorient you. Instead of fearing it, embrace it.
Let your talent know their value: When hiring new employees, there’s only one way to get the best of the best. Give them a purpose. Show them the benefits of working for your credit union. And pay them. Make sure they know that they are the best and that you only want the best.