4 skills necessary for crisis management

It’s easy to lead a strong, healthy organization when circumstances are good and there are few bumps in the road. However, those conditions don’t often last; crises do emerge.

A critical component to handling crises at organizations big and small is a leader who embodies the four domains of emotional intelligence (self awareness, self management, social awareness and relationship management), according to Daniel Goleman, author of the book “Emotional Intelligence.”

Goleman writes in a post on Korn Ferry that “intelligent handling of the emotions that come with crisis is crucial.” He goes on to explain that the four domains of emotional intelligence, or EI, can help a “leader face any crisis with lower levels of stress, less emotional reactivity and fewer unintended consequences.”

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