5 New Year’s resolutions you can’t afford to break in 2020

Are you in the mood for some New Year’s resolutions that are both achievable and require zero hours in the gym? Well, here’s a handful of ‘em that can help you deliver the best to your account holders while also improving your bottom line.

Resolution #1: Add more focus to account holder satisfaction

“Wealth, like happiness, is never attained when sought after directly. It comes as a by-product of providing a useful service.” – Henry Ford

When you lead with your account holders’ best interests at heart, positive outcomes follow. Are you viewing your overdraft program as a useful service that account holders can trust and rely on? If so, that means you’re offering a transparent overdraft program with upfront opt-ins, fixed limits and tracking features that alert you to potential situations where credit counseling may be beneficial.

Once you’ve set up a reliable, consistent and beneficial service for your account holders, you can reasonably expect non-interest income to follow.

 

continue reading »