In difficult situations, leaders are looked to to set the example of how to respond, to set the tone of approach. This may seem like a big ask, especially in times of crisis – like we’re in now – when we’re not sure what tomorrow will hold. But we’ve been entrusted with this power and it’s up to us to respond effectively.
The challenges we’re currently facing are unlike any we’ve seen before. It’s OK to feel uncertain. It’s OK to be upset. As a leader of a company or organization, however, you mustn’t let these adverse feelings be the ones that control you. Now is the time to harness your emotional intelligence and be the strong leader that you are.
To help, world-renowned leadership coach Lolly Daskal has five techniques to address frustrations constructively:
- Learn to pause. Hearing bad news doesn’t give you permission to fly off the handle. If your first instinct won’t be well received, take a few deep breaths or count to 10 to give yourself a chance to cool down. Once you’ve had time to process, you’ll have a more diplomatic response.
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