6 steps to build a world-class credit union

Building a framework for performance excellence—and ultimately a world-class credit union—involves taking six key steps, says Walter Jankowski, consultant/trainer at Reinvention LLC.

Drivers of performance excellence, he says, “start with leadership, strategic planning, and a member focus.”

Jankowski, speaking at CUNA Mutual Group’s recent Performance Excellence in Credit Unions Conference, cites these six steps for performance excellence:

1. Clarify the strategy

Set your credit union’s direction with critical strategies and action plans, and check your progress along the way.

 

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