7 quotes on the importance of the member experience

Without members, you’d have nothing. Your members are by far your greatest asset. Here are 7 quotes on the importance of the customer experience.

There is only one boss-the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” – Sam Walton

Courteous treatment will make a customer a walking advertisement.” – J.C. Penney

We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos

Know what your customers want most and what your company does best. Focus on where those two meet.” – Kevin Stirtz

Make your product easier to buy than your competition, or you will find your customers buying from them, not you.” – Mark Cuban

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.” – Zig Ziglar

Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” – Steve Jobs

John Pettit

John Pettit

John Pettit is the Managing Editor for CUInsight.com. John manages the content on the site, including current news, editorial, press releases, jobs and events. He keeps the credit union ... Web: www.cuinsight.com Details

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