7 quotes on the importance of the member experience

Without members, you’d have nothing. Your members are by far your greatest asset. Here are 7 quotes on the importance of the customer experience.

“There is only one boss-the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” – Sam Walton

“Courteous treatment will make a customer a walking advertisement.” – J.C. Penney

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos

“Know what your customers want most and what your company does best. Focus on where those two meet.” – Kevin Stirtz

“Make your product easier to buy than your competition, or you will find your customers buying from them, not you.” – Mark Cuban

“Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.” – Zig Ziglar

“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” – Steve Jobs