Leadership readiness in an era of permanent disruption

Jerry Saalsaa

CUES

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In today’s day and age, leadership readiness can no longer be defined by strong financials, compliance, or reacting well to change. Jerry Saalsaa, CUES SVP/COO, challenges today’s credit union leaders to build organizations designed for continuous adaptation—where decision-making, talent development, and accountability systems enable learning and execution amid uncertainty. As overlapping forces like AI, regulatory complexity, mergers, and shifting member expectations converge, true readiness shows up in leadership depth, clarity of decision rights, and cultures that reward judgment, agility, and growth over time.

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Jerry Saalsaa

CUES

Jerry Saalsaa

CUES

Since joining the team in 1997, he has led CUES’ finance, technology, human resources and strategy teams, including serving as VP/finance and technology and, most recently, as SVP/chief administrative officer. Saalsaa’s leadership has built a foundation that has enabled CUES to become a more sales- and market-driven organization. He holds a B.S. in accounting from Upper Iowa University, has earned certificates in negotiation from The Wharton School at the University of Pennsylvania and has attended all three segments of CUES’ CEO Institute.