SAN ANTONIO, TX (April 16, 2026) |
Suncoast Credit Union, its CUSO Members Insurance Center LLC, SWBC, and Woop Insurance have launched a new partnership designed to modernize collateral protec tion insurance (CPI) by transforming a traditionally reactive process into a clear, more member-friendly experience for credit union members.
This collaboration brings together Suncoast’s commitment to maintaining strong member connections and service, SWBC’s CPI expertise and solution-driven innovation, and Woop’s digital insurance platform to help credit unions engage members after loan origination while reducing operational friction and cre ating new revenue opportunities.
Through this redesigned experience, insurance verification becomes a value-added service rather than a last-resort notification. Members receive clear guidance around insurance requirements, earlier visibility into potential issues, and easier paths to resolution, helping to reduce notifications and flat cancella tions.
Woop Insurance also helps strengthen each member’s standing by providing meaningful insurance edu cation and financial literacy tools. For Suncoast Credit Union, the partnership supports a more modern post-loan experience and creates meaningful engagement with members, particularly indirect borrow ers who may otherwise have limited ongoing interaction with the credit union.
“This collaboration reflects our focus on creating clearer, more supportive, and proactive interactions to improve the financial wellness of our members,” says Mona Russell, Vice President, CUSO and Insurance Services at Suncoast Credit Union. “By enhancing how we manage insurance after a loan is opened, we are making the process easier to navigate, reducing financial stress, and strengthening the long-term connections that define the Suncoast experience,” she added.
Woop’s Insurance Dashboard serves as the digital experience layer within the CPI workflow, giving mem bers a simple, secure view of their insurance status, coverage needs, and available options. This ap proach allows voluntary insurance products to be introduced in a contextual, member-first way, creating new revenue opportunities without aggressive selling.
“This partnership represents the next generation of CPI. Together with Suncoast and Woop, we’re build ing a streamlined, proactive insurance experience rooted in a simple belief that success is measured by the value we deliver to our clients,” said Wanita Perez-Kaupert, executive vice president of The Financial Institution Group at SWBC. “This modern API approach reduces administrative burden and provides a member-friendly experience to the insurance validation process.”
“Working together with SWBC and Suncoast Credit Union, we are building a future that better aligns CPI with credit union member engagement,” said Eric Foster, founder and CEO of Woop Insurance. “By add ing clarity, education, and timely digital touchpoints around insurance verification, we help credit unions extend their member-first approach into the post-loan experience in a way that feels natural, support
ive, and scalable.”
As credit unions continue to look for ways to balance compliance, member experience, and noninterest income, this partnership shows how industry leaders can evolve traditional services into a transparent, service-driven touchpoint that strengthens member trust while supporting institutional growth.
There is nothing more important than our member experience and we want our products and services to make sense and be helpful and efficient,” added Russell. “We believe that this partnership will achieve all of these goals and help us fulfill our mission to improve the lives of our members too.