Wilmington, DE (June 3, 2026) |
Quavo, Inc., the leading AI-powered disputes technology partner for financial institutions, today released the 2026 State of Dispute Management Performance Report — the industry's most comprehensive benchmark study measuring fraud and dispute management performance across U.S. banks, credit unions, fintechs, and payment processors.
Produced in partnership with Auriemma Roundtables, a provider of business intelligence for the financial services industry, the annual report analyzes the 2025 performance of 36 Quavo clients representing a diverse mix of issuer types. Results are benchmarked against Auriemma Roundtables data spanning nearly 40 elite financial institutions, giving dispute program leaders a clear, data-driven view of where their programs stand across the industry.
The report defines the KPIs that separate dispute programs across four critical dimensions: customer satisfaction, operational efficiency, financial performance, and recovery and provides a clear picture of what best-in-class performance looks like in practice.
"Dispute management is one of the highest-stakes moments in the customer relationship," said Joseph McLean, Co-Founder and CEO of Quavo Fraud & Disputes. "When disputes are resolved faster, more accurately, and on the accountholder's terms, everyone wins — the member, the institution, and the bottom line. This report gives financial leaders the benchmarks they need to understand exactly where they stand and a clear path forward. Because now, it truly pays to make it right."
The 2026 State of Dispute Management Performance Report is available now.