Austin, TX (June 16, 2026) |
Austin Telco Federal Credit Union is pleased to announce the appointment of David Alvarado as Member Contact Manager.
David brings more than 25 years of financial services experience to ATFCU, with extensive expertise in contact center leadership, operational strategy, team development, and member experience enhancement.
Before joining Austin Telco, David served in several leadership roles at University Federal Credit Union, most recently as Assistant Manager of the Consumer Lending Contact Center. Throughout his career, he has successfully led initiatives that improved operational efficiency, enhanced member satisfaction, and strengthened employee development programs.
David’s leadership style centers on coaching, collaboration, accountability, and continuous improvement. His expertise in contact center operations and member experience optimization makes him a valuable addition to the Austin Telco leadership team.
Upon discussing his new position, David expressed enthusiasm for the opportunity by stating, “I am excited to join Austin Telco and am eager to explore new opportunities to elevate our commitment to service excellence and boost team morale,” said David. “With more than 25 years of experience in the credit union industry, I am passionate about serving others and building strong teams. I look forward to connecting with my new work family and helping Austin Telco continue making a positive difference in the lives of our members and communities through kindness and exceptional service.”
