Akcelerant kicks off the New Year with exciting enhancements to the Framework service solution
MALVERN, PA (January 15, 2015) – Akcelerant, a provider of software and services to the financial industry, announced details on the latest release for the Akcelerant Framework service solution. The product enhancements reinforce Akcelerant’s vision to provide technology to improve relationships at every phase of the account life cycle. Through innovative person-centric software, the Akcelerant Framework provides a detailed view of the account holder’s entire relationship with the financial institution, allowing for more efficient and effective member and customer service interactions. The product supports and enforces the service-level commitments of a financial institution, and is touted as a tool to increase satisfaction with the overall service experience provided in any channel, including branch locations and call centers.
In the latest service release, Akcelerant focused on enhancing the end user experience, system configurability, task escalation, as well as tracking and reporting. The solution allows end users to process service requests in an expedited and intuitive fashion while only presenting the information needed by the financial institution. Business administrators can easily streamline the system configurations to match their unique and ever-changing business needs, as well as take advantage of integrated third-party service providers or the open API which provides extensive flexibility.
All required information now appears in a single configurable workspace for easy reference, with added capability to attach documents to service tickets. As part of the increased tracking and reporting, Akcelerant now offers enhanced service level agreement reporting with insight into the turnaround time of service activities, the ability to assign and re-assign queues and automatic escalation of tasks. In an effort to improve efficiency within an organization, Akcelerant has also incorporated sophisticated business rules to support automated completion of service ticket activities.
“Akcelerant is known for its highly configurable and scalable risk management platform, and we've taken that same automation technology and applied it to our product for member and customer service. We are very excited to introduce this release to the market,” shares Akcelerant’s Chief Technology Officer, Mark Price. “We understand that there is a need in our industry for a technology solution that can be adapted for not just the end users, but for the account holders themselves. I am confident that the Framework service solution will fill those needs better than ever, and show Akcelerant’s ongoing commitment to quality and innovation.”
About Akcelerant Software LLC
Akcelerant, located in Malvern, Pennsylvania, provides financial institutions with innovative technology that improves relationships during every phase of an account’s life cycle including demand generation, origination, account servicing, risk management and analytics. Today, more than 500 financial institutions in North America are using Akcelerant technology. For more information, visit www.akcelerant.com.