The $1.10 billion IBM Southeast Employees’ Credit Union (IBMSECU), is proud to announce it has launched a new digital enablement platform to enhance their members’ experience by using SilverCloud United. The release of the new platform begins the partnership between IBMSECU and SilverCloud Inc., based in Portsmouth, NH. The partnership with the SilverCloud United platform enhances the digital experience for members and employees along with increased features and functionality.
SilverCloud provides a digital experience application that gives members easy-to-find answers to support and product questions on banking and credit union websites.
Examples of new member experience enhancements available with SilverCloud United include:
- Search highlighting, enabling members to quickly and easily target the answer to their query
- Filters on search results, providing members with added tools to narrow their search results
- Answer preview in results, offering a preview of the answer so that members can quickly scan search results
- Feedback tools, empowering members to submit feedback about the quality of search results so answers can continually be improved
Internally, the Content Editor tools available with SilverCloud United will enable IBMSECU employees to more efficiently and effectively keep website content up-to-date. Specific features include history tracking, drafting, category permission tools, and a drag-and-drop text editor. A search bar will also be added to the IBMSECU Facebook page, integrating the platform socially so members can search faster on more channels.
Michael Miller, President and CEO at IBMSECU stated, “We look forward to using this new product and providing another helpful tool to our members. We value our members’ time and are confident this feature will help them find answers faster. It is so important to us that we continue to provide digital solutions to our members that make their life easier.”
IBMSECU is a Member-owned financial institution that has provided financial services to families for more than 49 years. They have 19 branch locations in Florida and Georgia. To be eligible for Membership, you must live in an approved county, worship or attend school in an approved county, work for or be retired from a Member Company, or be an immediate family member of/live in the same household as an existing Member. Only $5 is needed to open a savings account and begin your lifetime Membership with IBMSECU. To join, use our secure Online Membership Application or call 800.873.5100.