POPio Mobile Video Cloud (POPi/o), the industry’s first interactive mobile video banking solution, today announced its adoption by Cobalt Credit Union, with corporate offices in Papillion, Nebraska, and 25 branch locations in Iowa and Nebraska and more than $1 billion in assets, placing it in the top 8 percent of credit unions nationally. Cobalt is first deploying the video banking service for its web and mobile channels, enabling a tailored virtual branch experience accessible via any personal device.
“We’re honored to be part of the incredible growth at Cobalt Credit Union as it continues its tradition of building trusted relationships with the people of Iowa and Nebraska,” said POPi/o founder & CEO Gene Pranger, who created the concept of video banking with the Interactive Teller Machine (ITM), and now POPi/o as the completion of that vision. “With POPi/o’s unique mobile video conferencing capabilities, Cobalt is hitting the ground running—with members calling in while on the go or even traveling overseas for an immediate, seamless experience mirroring that of their physical home branch.”
Merging mobile video chat with real-time digital collaboration between consumers and financial institutions, POPi/o’s patented platform provides face-to-face, video-enabled support with experts and representatives while simultaneously facilitating complex banking tasks, including in-video deposits and transactions, document approvals and applications, secure document exchanges, ID verifications, consultations, account management and more.
“By offering a more convenient way of banking, we can serve members in a way that enables a level of personalized, one-on-one service that people need when it comes to their finances, exactly when and where they need it,” said Gail DeBoer, president and CEO of Cobalt Credit Union. “Cobalt is thrilled by the vast opportunities POPi/o offers in making everyday banking easier and more personal - the way it should be.”
To help financial institutions best serve customers and improve internal performance, POPi/o’s Executive Dashboard and Support Center provide detailed call histories, analytics and advanced management functions, including an industry-first application for emotive recognition. POPi/o is also easily deployed within existing systems and allows smooth presentation of LOS (loan origination system) documents and incorporation of other current customer service applications.
To learn more about how financial institutions Cobalt Credit Union are using POPi/o to improve financial services, visit https://www.popio.com/.