Your credit union’s call center is the front line of member experience. It’s where transactions are conducted, problems are resolved and loyalty is won. The sudden emergence of COVID-19 is requiring credit unions to move at unprecedented speed to serve their members while call center volumes are surging, call wait times are increasing and members are getting frustrated.
Your call center can be a member’s “final straw” with your credit union. One in three consumers will leave a brand they love after just one bad experience, and 92% would completely abandon a company after two or three negative incidents. Every interaction counts, starting with authentication.
By the time a member call reaches a member service representative, there should be no mystery of the member’s identity. Identification and authentication should happen seamlessly and without any knowledge-based question interrogation.
Attend this webinar to learn:
- Market drivers, challenges and forces influencing call center trends for improving member experience and mitigating fraud loss
- How call centers in leading credit unions are balancing member experience with security and expanding MSR capacity by adopting decentralized identities, like MemberPass, for authentication
- See how easy it is for your credit union to get started implementing MemberPassTM in 3 easy steps!
Please register in advance here: Register for the Coronavirus Webinar(s)