Connect Financial Software Solutions ("Connect"), a CUSO providing advanced enterprise digital banking services to credit unions, has announced the availability of a new voice banking platform, Emerge Voice Experience (EVE). EVE offers credit unions a digital channel for voice interactions that integrates seamlessly into Connect's digital banking platform.
EVE is a customizable voice banking platform that enables credit union members to interface with voice-controlled intelligent personal assistants. Voice banking is carried out through devices or smartphones compatible with Amazon Alexa or Google Assistant applications. Using conversational voice commands, members can quickly, conveniently, and securely execute banking functions such as obtaining balance information, making transfers, loan payments, and tracking spending.
"The mass adoption of voice assistant technology and smart speakers in recent years has fueled the shift towards voice applications in all industries," says Grant Parry, CEO of Connect. "Voice interactions offer speed, efficiency, and convenience for credit union members to complete banking functions at home or on-the-go. Advancements in security, personalization, and artificial intelligence create a mobile voice experience that we are excited to offer our clients and their membership."
In order to create a consistent member experience with multiple voice services, EVE is designed as a central platform that accesses data from the digital banking platform. This architecture allows EVE to grow as new devices and voice services enter the market. Custom configurations and interactions are managed through a web-based administration portal. Credit unions can easily tailor EVE to deliver relevant information and on-brand messaging that promotes member interactions.
The source code for EVE was acquired from a leading voice banking provider. Connect plans to further develop the EVE platform with enhanced features and third-party integrations as the voice banking channel and voice technology continue evolving.