In a post to their Facebook page on Wednesday, the Hawaii Credit Union League announced ratings by Forbes, ranking the top credit unions in the State of Hawaii. Among the top six, Hawaii Central Federal Credit Union, the smallest in terms of staff size, ranked number three. With only thirty-nine employees, Hawaii Central Federal Credit Union was ranked above a credit union with more than quadruple the staff and another just under triple the staff.
The ranking was a combination of Google reviews between March 2020 and April 2023, accounting for 20% of scoring, and a nationwide Best-in-State survey, accounting for 80% of scoring. In the survey, members were asked to rank credit unions on criteria to include customer service, quality of financial advice offered by representatives, transparency and reasonability of fees, website navigation, in- branch services and level of trust, overall.