A support system that goes beyond technology

In the world of technology, having a cutting-edge solution is only half the battle. The true value of a technology provider shines through in the support and service that comes after implementation. MeridianLink^® understands this, offering not just top-notch tech but a support system designed to empower customers every step of the way. Here are a few examples of how MeridianLink’s support model stands out:

Building a strong support foundation

At the heart of MeridianLink’s complete support system is a robust tech stack that ensures smooth, efficient operations. Utilizing Salesforce for a user-friendly ticketing system, an integrated knowledge base for customer self-service, and multiple communication channels, MeridianLink provides a seamless support experience. Whether customers prefer phone calls, chats, or web interactions, the U.S.-based support team is accessible and ready to assist using their deep knowledge of the products and the broader banking and lending industry.

 

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