When you think about the future of credit unions, what do you see? Strategic fintech partnerships? Data-optimized services that anticipate member needs? Virtual reality branches?
When I spoke at CUNA’s Governmental Affairs Conference in February, I pointed out that soon, more people will learn about credit unions from personal virtual assistants like Amazon’s Alexa than from us. Are we ready?
Look folks, no one knows exactly what the future holds. But it doesn’t take a fortune teller to predict that successfully navigating such rapid change will require bold leadership.
How to identify, retain, and develop that talent is a puzzle every credit union is trying to solve. In my opinion, one vital piece is to regularly invest in experiences that fire up you and your most promising staff—experiences that equip you with the tools and excitement to tackle the challenges ahead.
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