AI is set to shake up banks’ employee ranks – but maybe not how you think

While most employees only need familiarity with AI, banks will need strong leadership to help weather some of the challenges the technology could present. But for marketing teams, AI is table stakes.

There’s no question that generative AI tools are having a moment right now.

JPMorgan’s CEO Jamie Dimon called the technology “transformational,” saying that it could be as impactful as the advent of electricity or the internet one day.

“Think the printing press, the steam engine, electricity, computing and the Internet, among others,” Dimon wrote in a letter to shareholders in April.

AI is shaking up banking, especially in the U.S. North American banks are leading the charge when it comes to AI — 80% of all bank AI research was conducted by banks in the region in 2022, according to a report from banking data provider Evident. For megabanks, AI is par for the course. Community banks have been slower on the uptake, with some only engaging with AI through vendor technology.


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