How the CFPB can support credit unions – and consumers
America’s Credit Unions’ Advocacy team and I met with CFPB Director Rohit Chopra this week, and as you can imagine, we had a lot to talk about. We discussed how…
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CFPB: Comparison-shopping websites should help consumers, not enrich owners
Ever wonder why your credit union isn’t showing up higher on websites that compare financial services? Maybe you’re not paying them enough. The Consumer Financial Protection Bureau announced Thursday that…
Headwinds challenge business membership growth
Business banking for credit unions comes with a promise and a warning: disruption and disintermediation are rife.According to Javelin Advisory Services, reports Lee Wetherington, senior director of corporate strategy for…
Congress passes funding legislation, averts partial shutdown
The House and Senate passed funding legislation Thursday to avoid a partial government shutdown that would have occurred at midnight March 1. Appropriations scheduled to expire March 1 have been…
IRS Free File is open for the 2024 tax season — with a major expansion to eligibility
The IRS has launched itsFree File programfor the2024 tax season— with its largest-ever expansion to eligibility. Now, anyone who earned an adjusted gross income (AGI) of $79,000 or less in…
The unfolding impact of rates and retirements
Changes over the last decade have placed tremendous pressure on financial institutions. The rise of fintech competitors, shifting demographics as baby boomers are replaced by millennials, long-tail implications of the…
Moderate Dems, Hispanic Caucus press Navy Federal and regulators on bias allegations
Moderate Democrats and members of the Congressional Hispanic Caucus are demanding that Navy Federal Credit Union and financial regulators address allegations that the credit union discriminated against Black mortgage applicants.…
Marketing swag: What’s hot, what’s not (& what is it even?)
Picture a busy expo hall filled with banking and financial services professionals. They’re mostly there to network, catch a few fintech demos and learn more about the industry. But there’s…
Nussle, advocacy team meet with CFPB Director Chopra
America’s Credit Unions President/CEO Jim Nussle and members of its advocacy team met with CFPB Director Rohit Chopra Wednesday for a discussion on topics ranging from the credit union difference…
Striking the right chord: Learning from Taylor Swift and reclaiming the heart of community banking
In an industry as dynamic and fiercely competitive as banking, community financial institutions face a formidable challenge. Mega banks are echoing smaller institutions’ traditionally unique selling propositions—personalized consumer care, the…
Empowering women in leadership through practical DEI
Many total rewards decisions once followed a templated approach that met many basic needs, but often overlooked the concerns of specific populations. Diversity, equity and inclusion (DEI) related to pay,…
3 ways credit unions can attract more millennial members
Where did you open your first bank account? For me, it was with a credit union. I still remember how proud I felt, strolling through the glass doors of Washington…
How to address increasingly sophisticated phishing and identity theft scams
In the 2023 Annual Data Breach Report fromIdentity Theft Resource Center, there were 3,205 publicly reported data compromises that impacted an estimated 353,027,892 individuals. This report also highlights a 78%…
Credit unions say the CFPB proposed overdraft rule is misguided
Althoughcommentson the proposed rule are not due until April 1, credit unions in the South already are blasting the Consumer Financial Protection Bureau for its proposal to limit overdraft fees…
The connection between deposit-to-loan ratio, consumer retention, & data
Trying to boost your deposit-to-loan ratio? Look to the data A recentBAI reportnoted that financial institutions (FIs) nationwide are prioritizing deposit growth this year. But that’s nothing new—FIs are constantly…
Credit unions: Learn how to use AI while maintaining members’ trust at GAC
Dr. Jennifer Golbeck has complicated feelings about artificial intelligence. The computer scientist and University of Maryland professor hopes people understand why after her presentation on “AI, Connectedness, and the Big…
Lessons learned from a legacy of leadership with guest Nick Wodogaza
I have really been looking forward to today’s conversation for a while! I am so excited to have former “retired” CEO Nick Wodogaza on the show this week to talk…
THINK 24 Speaker Spotlight: Jamie Siminoff, Founder of Ring; Chief Doorman & CSO, Latch
From your doorstep to the mainstage at THINK 24, get excited to hear from the inspiring Jamie Siminoff, founder of Ring and current Chief Doorman and CSO for Latch, a…
Good Governance: The benefits of online voting for credit unions
Most credit unions now offer convenient and secure mobile online banking for their members, as well as many other time-saving technologies—so it comes as no surprise that members appreciate the…
The power of personal development
Let’s get real: You’ve hired people at your credit union that didn’t work out. Some were never the right fit, while others lost something over time. I’m reminded of when…
Why pay for therapy when your tellers provide it for free?
Members really only want to go to your branch when they have an issue. Is your frontline equipped enough to handle the challenge? In this episode of Grow Your Credit…
Font or fiction: How scammers are using fonts to trick your members
Odds are, in the last few years you have received a spam text or email supposedly from reputable companies such as Apple and Amazon. These texts or emails were probably…
5 features of an effective referral program strategy
Arobust referral program strategyis pivotal for sustained growth and customer engagement. It taps into the influential force of satisfied customers advocating for your brand and fosters a network ofloyal brand…
Spiczenski: What to expect from the revamped GAC
America’s Credit Unions Chief Association Services Officer Todd Spiczenski is excited to welcome the credit union industry to Washington, D.C., to advocate with a unified voice for the first time…