Retaining employees through recognition
Thousands of US employers ranked employee retention as their No. 1 operational and HR priorities in 2023.1But retaining employees doesn't happen without a conscious effort. Many factors count, from career…
Syndicated
Are credit unions being disrupted?
Disruption is both an adjective and a noun. A word to describe changes upsetting the status quo in a market and a way to compete against larger and stronger foes.…
Champion Spotlight: Brad Miller, AACUL
There is a direct correlation between Children’s Miracle Network Hospitals (CMN Hospitals) and credit unions across the United States. CMN Hospitals provide care for over 12 million children nationwide, every…
What small businesses want from their banks: Advice
Small business optimism is improving. In the J.D. Power 2023 U.S. Small Business Banking SatisfactionStudy, small businesses expressed a brighter outlook and showed better financial health than a year earlier.…
3 frightening data practices your credit union should avoid
Halloween is great for thrill seekers and horror fans, but make sure you’re engaging in the fun kind of scary, not the damaging kind. Baddatashould be a terrifying concept to…
NAFCU, CUNA ask NCUA to improve speaker request process
NAFCU and CUNAwrote the NCUAFriday to recommend improvements to the agency’s request forms for board members and staff to participate in various speaking engagements. The NCUA is seeking approval from…
Purposeful Talent Development: Keep recently promoted employees from leaving
Committed and motivated workers are more likely to land promotions, and keeping these recently promoted employees is key to supporting business growth.A new study from the ADP Research Institutefinds that…
AACUL announces new Executive Board
The American Association of Credit Union Leagues (AACUL) elected its next Executive Board. League Presidents reelected four incumbents plus one new League President to govern the association. “Strong leadership from…
Leaders in Lending | Ep. 126: Cognitive AI for transformative customer service
AI is not inherently intelligent, but do we need our computers and machines to think like us? That's part of whatPeter Voss, CEO & Chief Scientist atAigo.ai, was left wondering…
Credit union marketing monsters (and how to defeat them)
Monsters. They fill your favorite books, movies and mythological stories. From Dracula to the Alien to Medusa, there are plenty of monsters to fear. But the scariest monsters out there…
Banks vs. credit unions: The pros, cons of each and how to choose which is right for you
Deciding where to store your money,open a credit cardor apply for a loan can be overwhelming. To make it even more difficult, your choice of banking institution — whether it…
De minimis exception to submitting credit card agreements to the CFPB
Happy Monday! Tomorrow is Halloween and I am looking forward to going trick-or-treating with my niece and nephew. They are both so excited to dress up and get candy (and…
How bankers can help mitigate the impact of natural disasters for small businesses
Natural disasters are increasing in number and intensity. Over the past five years, extreme weather events causing in excess of $1 billion in damage hit the United States an average…
Harper touches on overdraft in prepared remarks at REACH
As NCUA Board Chair Todd Harper touched on overdraft and non-sufficient funds (NSF) products during hisspeechat the California and Nevada Credit Union Leagues’ REACH 2023 conference, the Leagues are reminding…
Court issues nationwide stay of CFPB’s 1071 rule
The U.S. District Court for the Southern District of Texas Thursday issued an order expanding its suspension of the CFPB’s 1071 rule to apply to all financial institutions, including credit…
NextGen Know-How: Best practices that support employee well-being and a thriving culture
In our constantly evolving workplaces, there is one area that all organizations should prioritize as a strategic focus to attract and retain the best talent: well-being. Well-being is a state…
How to avoid community lenders’ most common tech mistakes
As the demand for digital banking experiences continues to rise, community lenders need to focus on making these experiences as streamlined and secure as possible. Exceptional customer service has always…
Stressed millennials could use some advice on managing their growing debt
Financial institutions casting around for ways to reach Millennials should promote their money management tools and share helpful advice for paying down debt. Nearly seven in 10 Millennials, or 69%,…
Unleashing the power of AI and digital marketing to supercharge credit union membership growth
In today’s digital age, credit unions face stiff competition in attracting and retaining members. The key to thriving in this environment is harnessing the potential of Artificial Intelligence (AI) and…
Modern SIEM solutions in action: What to look for
Organizations face increasing cybersecurity challenges that demand a new approach to Security Information and Event Management (SIEM) solutions. The traditional role of SIEMs centered around data ingestion and compliance, is…
Embracing education is well worth the investment
I have talked extensively about how leaders are made – not born – and how the springboard of success starts with a seed of motivation to learn. As one of…
How Generative AI is transforming the member experience (while also driving efficiency)
The following is an advanced excerpt from an upcoming thought piece from Glia and provides an overview of our upcoming webinar on AI to improve member services. Bill Gates once…
PODCAST: Successful business development
What’s the key to successful business development? Forming relationships and “being your most authentic self,” says Bradley Dyer Jr., senior business development officer at $1.4 billion assetCredit Union of Americain…
HR Answers: Top talent development challenges
In today’s dynamic and competitive global business landscape, talent has emerged as the ultimate differentiator. The rapid evolution of technology, changes in work patterns and shifting societal expectations have led…