Farmers Insurance Federal Credit Union (FIGFCU) is a ~$1.5B in assets credit union, serving over 60,000 members. With home equity lending demand on the rise, the FIGFCU team needed a…
Join host Brad Hammond in this episode of the Lifelong Customer podcast, as he dives into a conversation with Robert Johnston, CEO of Adlumin. A former Marine with a strong…
The financial services industry has long used data to inform decisions. Uncovering patterns makes what was once a subjective, often complex process more objective — that is, if the analytics…
AtDDJ Myers, we quantify and measure eight best-practice governance categories through a board assessment tool. Our goal is to give boards–as self-governing fiduciary bodies–an easy way to assess performance, leverage…
If you are in a particular age range, you probably rememberKITT– the sassy, black, Pontiac Firebird Trans Am from the 80s television showKnight Rider.Ahead of its time, KITT was equipped…
Since TCH’s launch of its RTP®network in 2017, the first new payments network in 40 years, adoption has been steady, but slower than it should be for a variety of…
NAFCU Senior Vice President of Government Affairs Greg Mesackwroteto the House Financial Services Subcommittee on Financial Institutions and Monetary Policy ahead of itshearingexamining regulatory overreach to detail how overregulation has…
Registration is now open for theGovernmental Affairs Conference(GAC). The annual conference will be held at the Walter E. Washington Convention Center in Washington, D.C., and online, March 3 – 7,…
I love interacting with people who make me think. Recently, a fellow credit union marketing person, who remembered my background as a radio broadcaster, and I were conversing, and he…
We all know that change is the only “constant” successful organizations anticipate, plan for, and manage as time marches on. When change occurs or is necessary, the choice is simple:…
As financial institutions, credit unions are constantly faced with compliance challenges. From navigating evolving frameworks to dealing with potential threats from both staff and third-party vendors, managing compliance requires a…
More than any other factor, rewards programs for credit cards drive usage and interest in signing up for new accounts. But research by J.D. Power indicates that rising credit card…
CUNA continues its efforts to prevent the big box interchange bill from being attached to other legislation with a letter to Congressional leaders Friday. Sens. Dick Durbin, D-Ill., and Roger…
A federal court in Kentuckydelayed enforcementof the CFPB’s small business lending data reporting rule until the Supreme Court rules on the constitutionality of the bureau’s funding structure. The Supreme Court…
If you had to start from scratch in a completely new place, how would you do it? What would you need to survive? What would you need to thrive? For…
One resource everyone lacks these days is time. Your current members or customers are short on time. Potential members or customers are short on time. And you are short on…
SECU’s October 11, 2022, annual meeting was a rare example of democratic cooperative governance. Following the traditional annual meeting agenda, approval of minutes, the Chair’s report, election of directors, audit…
Contrary to the desires of Visa and PayPal, cash payments remain a vital segment of retail purchases.Although a smaller percentage of transactions than card transactions overall, cash still accounts for…
The digital revolution has changed how consumers want to engage and transact with their financial institution. Many consumers are managing their money online or with mobile apps, rather than visiting…
NLCUP is dedicated to providing financial education and services for the Hispanic/Latino community as well as to increase economic, asset-building, and professional development opportunities. Furthermore, NLCUP encourages and supports diversity,…
CUNA President/CEO Jim Nussle, who will lead America’s Credit Unions should members approve the proposed merger, provided an update on NAFCU and CUNA staff who will spearhead key transformation teams…
NAFCU President and CEO Dan Bergerwrote to Senate Majority Leader Chuck Schumer, D-N.Y., and Senate Minority Leader Mitch McConnell, R-Ky.,to reiterate NAFCU’s strong opposition to an amendment that would attach…
Thank you to NAFCU President/CEO Dan Berger and the entire NAFCU staff for putting on a great Congressional Caucus this week; it was a pleasure to spend a few days…
Contained inside the massive volumes of data that your credit union is creating on a daily basis is the insight you need to better understand your members. It contains valuable…