Too good to be true? Think again.
Want the easiest way to increase sales by up to 21%, lower turnover rates and increase market share by 25%? If you’re reading this and thinking, ‘This is too good…
Syndicated
Back testing your credit union’s Current Expected Credit Loss (CECL) estimate
At the start of 2023, credit unions with calendar year end financial statements were required to adopt the Current Expected Credit Loss (CECL) methodology to quantify life of loan charge…
6 steps to effective multichannel customer service (yes, AI is one)
Customers are interacting with banks and credit unions across a wide array of touchpoints these days, including chatbots, social media, email, mobile apps, websites and traditional call centers. Having all…
Hire geniuses with bank or credit union working genius training
What comes to mind when you hear the word genius? Wild white hair? A slight German accent? Well, your bank or credit union doesn’t need to hire an army of…
AACUC celebrates 25th anniversary
Keep interchange bill out of NDAA Senators are making a hard push to gather support for attaching the big box interchange bill to this year’s National Defense Authorization Act (NDAA).…
The DOs and DON’Ts of conducting an interview
Have you ever been extremely nervous about conducting a job interview? Didn’t know what you were going to say or what you were going to ask? It is expected that…
Apple Pay Later, tech giant’s BNPL entry, off to strong start
Apple began phasing in its buy now, pay later service in late March and research by J.D. Power shows it has taken off like a rocket. In a survey of…
Are you ready? Required ATM updates coming in 2025
In 2025 and 2026 there will be significant mandates and changes impacting ATM’s for credit unions. Envisant, in partnership with Meirtran, is here to help. In 2025, ATM’s will need…
CUNA recommends changes to CDFI application
CUNA and the National Association of Federally-Insured Credit Unions (NAFCU) provided technical recommendations Friday on the Community Development Financial Institutions (CDFI) Fund’s Certification Application and Certification Agreement. The CDFI Fund…
Managing economic adversity: A framework for success
Uncertainty and volatility seem to be the only consistent elements in the post-COVID economy. So, how do you adequately measure the financial impact today’s economic landscape will have on your…
To destroy or not to destroy? That is the question
Do you ever think about how many places have a copy of your ID stored somewhere in their database? I can’t even begin to count the number of times I…
AI fraud and how to protect yourself
Artificial intelligence (AI) is revolutionizing the way we live and work. Unfortunately, though, it’s also revolutionizing the way scammers play their games. Here’s what you need to know about AI…
The lifecycle of software testing
Have you ever wondered what the testing process is like for new or enhanced software? Having a background at both a credit union and in the Quality Control area of…
Zelle, Venmo, and FedNow: Pros and cons of each payment method
In recent years, the need forinstant paymentshas grown. After all, when you can do your banking 24/7/365 from any device and in any location, why should you have to wait…
Credit union social media engagement isn’t everything
When it comes to credit union social media engagement, there’s a common experience many marketers have. You post something on social media and eagerly await all the likes and comments…
Banks and credit unions ‘threading away:’ What early adopters think so far
ChatGPT picked up 100 million users within two months of its November launch, a feat that drew comparisons to TikTok. TokTok, a social media app for sharing short videos, had…
FedNow launches
The Federal Reserve Thursday announced itsFedNow Service is live. “Banks and credit unions of all sizes can sign up and use this tool to instantly transfer money for their customers,…
PODCAST: Opportunity Knock$
Jessica Sharon believes credit unions deserve a bigger stage. “We don’t toot our own horn enough,” says the assistant vice president of financial outreach at $677 million assetPelican State Credit…
The story your members want to hear (and a branding pitfall to avoid)
Do your brand and your branches tell a story that your members want to hear? Picture a group of professionals, whether in a SEG or local industry you want to…
Willard: Interchange bill puts retailer profits before data security
The big box interchange bill would make everyday purchases riskier for American consumers while padding the bottom lines of the country’s largest retailers, Cornerstone League President/CEO and CUNA Board Vice…
Free CFPB financial education resources available to order
The CFPB has dozens offinancial education resources availablefor financial institutions and others to easily share with consumers. The resources cover fraud prevention, elder financial abuse, healthy credit habits, tips for…
Top priorities for credit union wealth management leaders
CU Management Editor’s Note: This is the first of a three-part series to help prioritize the burning issues that face credit union leaders, offering actionable tips to help grow wealth…
From vision to victory: Unifying marketing and leadership for success
Welcome to the world of credit union marketing, where the power to connect with your members is at your fingertips. Settle in. You’re in for a longer than usual, but…
Unraveling cyber defense model secrets: DCSync attacks
Welcome to the Unraveling Cyber Defense Model Secrets series where we shine a light on Adlumin’s Data Science team and explore the team’s latest detections and learn how to navigate…