There are forces at play keeping your organization from reaching its peak effectiveness. These forces have roots deeper than your previous CEO’s leadership style and are more profound than any…
If you’re reading this, chances are you have a credit card, as nearly 200 million Americans do — with many holding more than one. And those cards are getting more…
Americans like to spend money. Most of us have an average of four credit cards in our wallets.Many of us use them to pay for things we don’t really need…
There’s no doubt that algorithms can reach levels of analysis that humans alone can’t make. In banking, Artificial Intelligence (AI) might identify fraudulent activity or improve fair lending practices —…
With theFedNowSMService launch right around the corner, financial institutions (FIs) need to be prepared to take advantage of the opportunities it offers. FedNow is a real-time payment service backed by…
Air Force FCU (AFFCU) was established in 1952 by 10 air- men on JBSA-Lackland. Over the 71 years, AFFCU has grown to serve the diverse needs of over 52,000 members…
It’s no secret that technology is transforming and shaping the financial services industry day-by-day. Most modernization is welcomed with open arms by both credit unions and the members they serve.…
Managing day-to-day finances isn’t an easy task in New York City, one of the nation’s most expensive markets. As president/CEO at $71 million assetNew York University Federal Credit Union, Mira…
Federal Reserve Chairman Jerome Powelltestified before the House Financial Services Committeeyesterday, where he was questioned on the state of the economy and the Fed’s plan to strengthen thebanking system. On…
As customer preferences evolve rapidly with technology and market saturation intensifies, credit unions face a future driven by digital transformation. However, many credit unions have not yet integrated advanced business…
In response to heightened pressures, lenders are reexamining their current practices for providing accurate and timely refunds to their borrowers. Many are making an effort towards in-house processes to maintain…
The first credit union in the United States was founded in 1909. Since then, this type of financial institution has grown considerably—there are now over 4,800 credit unions with more…
In this rapidly evolving digital landscape, credit union leaders understand the paramount importance of safeguarding member data. Privacy and compliance are non-negotiable, demanding meticulous checks for accuracy. However, amidst these…
Improved customer experience (CX) results in several tangible benefits beyond a higher satisfaction score, according to Forrester research. Organizations with better customer experiences show higher revenues, reduced costs, lower risk…
News of a tax reform bill percolating always gets the attention of credit union advocates in DC, and when DCUC picked up rumors of House Ways and Means in preliminary…
Over the past few months we’ve reflected on the many financial battles facing consumers, and how your credit union might respond. Last October, we reviewed the Federal Reserve’s continued fight…
Interchange works, CUNA wrote to members of Congress Tuesday in advance of restaurant lobby visits to Capitol Hill. The visits are expected to support the interchange billstrongly opposedby CUNA, Leagues,…
Today, Federal Reserve Chairman Jerome Powell willtestify before the House Financial Services Committeeduring the first of two hearings on the Federal Reserve’s monetary policy. NAFCU Vice President of Legislative Affairs…
One of the biggest challenges businesses continue to face today is understanding how to effectively integrate diversity, equity and inclusion into their strategy and culture. A lack of DEI or…
Welcome to the hilariously frustrating world of micromanagement, where the boss’s watchful eye never blinks, and your every move is scrutinized to the point of absurdity. Working for a micromanager…
Making informed decisions has never been more difficult. We live at a time when internet-driven misinformation clouds issues and perpetuates myths. This holds particularly true when trying to make an…
Volatility management is a component of banking that should always be on management’s radar, especially after recent bank collapses.David Sayers,Chief Financial Officer atMaine Savings, believes by prioritizing internal and external…
The CFPB released its2022 Annual Reportwhich highlights a number of complaints made by military personnel. From the Executive Summary, the largest concern deals with payment apps: Servicemembers submit complaints related…
Person-to-person (P2P) fraud continues to be a top concern for credit unions and members alike. And it’s no wonder; as the ease in which consumers can make touchless payments continues…