Registration is open for the credit union industry’s premier advocacy event—theCUNA Governmental Affairs Conference (GAC). The in-person even returns to the Walter E. Washington Convention Center in Washington, D.C., February…
The Department of Defense (DoD), under the Office of the Under Secretary of Defense, has issued its Access to Financial Institutions on Military Installations report to the leaders of the…
To respond to the expectations of today’s consumer, financial marketers need to be able to acquire data insights at speed and scale. Armed with real-time and relevant insights, marketers will…
Most, if not all of our credit union processes start with data. However, what I most commonly see in the marketing world is this process: Using data to build contact…
Of late, there has been a great deal of forward movement incross-border faster payments. In April 2022, EBA Clearing, Swift, and The Clearing House announced their plan to launch a…
Congress is in recess for the next several weeks, making this the perfect time to engage with policymakers back home. It’s not enough to just tell them about the good…
When most people talk about burnout, they’re usually referring to their jobs. However, burnout doesn’t just happen due to job-related stress. Financial burnout is also common. Let’s face it, managing…
BCU, a $5.5B credit union outside of Chicago, noticed a growing consumer need for personal loans for debt consolidation and home improvement projects. Combined with a significant dropoff in branch…
A long-awaited Defense Department (DoD) report that concludes servicemembers do not lack access to banking services on military installations is being hailed as a victory for credit unions in their…
Organizational clarity, or lack thereof, is sometimes easier to recognize in another organization than our own. Remember the dramatic television series, “The West Wing”? What a great show, though, and…
The MD|DC Credit Union Association hosted its 2022 Tech Summit August 16-17 at the MGM National Harbor in Maryland. The summit explored the digital innovations that are redefining financial services…
Today NAFCU has announced the eight winners of its 2022Annual Awards, which honor member credit unions and credit union professionals and volunteers for excellence and achievement in the industry. This…
Fourteenth century philosopher William of Ockham provided a great service to today’s investors seeking to understand the current state of financial markets. To crudely summarize his seminal thesis that became…
I admit I earned a top credit union industry award before I’d had time to think long and deeply about what it typically takes to do so. But back in…
TheFederal Communications Commission(FCC) should tread lightly before placing restrictions on “non-conversational” robocalls—phone calls that include fraud alerts, school closings and payment reminders—a group of trade groups, includingCUNAandNAFCU, said last week.…
In June of 2022, we finalized our findings from a nation-wide credit union executives Survey on growth—identifying where credit unions were having successes and where they were experiencing problems. We…
The Consumer Financial Protection Bureau (CFPB or bureau) recently published a “consumer financial protection circular” that concluded having insufficient data protection or information security could be an unfair act or…
As organizational leaders, it can seem easier to resort back to old habits as we get hit with different issues and tasks every day. This response, while natural, may not…
Episode 16 of The Global Credit Union Podcasttakes a dive into the theme forInternational Credit Union Day 2022: "Empower Your Financial Future with a Credit Union. The World Council of…
Federal Reserve Gov. Michelle Bowman announced Wednesdaythat the Fed intends to launch itsinstant payment network –FedNow– by mid-2023, calling implementation a “high priority.” The Fed described FedNow as a service…
Like an old vacation photo, computers and other information technology (IT) equipment may become outdated, but their memories never fade. Even printers and data tapes not properly discarded can expose…
Credit unions are dedicated to not only serving their members’ financial needs, but to helping their members foster long-term financial wellness. Our guest today,Brian Vannoy, Chief Credit and Risk Officer…
For years, decades even, credit unions have asked the seemingly unsolvable question: “What is the best way to market the credit union brand?” For as much as the industry has…
In the classic movie “Ferris Bueller’s Day Off,” Ferris misses school to go on a series of crazy adventures. Duringone famous scene, Ferris’ economics teacher takes attendance and repeatedly calls,…