When you get a chance to chat with the CUSO Guru, you grab it! And that’s just whatCRMNEXT’s own Joshua Barclay did atNACUSO’s 2021 Conference. Lucky for ourBanking on Experiencelisteners,…
As headlines ask, Where have all the workers gone? financial institutions (FIs) find themselves in the battle to attract and retain employees who have changing attitudes about work. According to…
Any fan of The Real Housewives of Salt Lake City is familiar withthe newsabout Jen Shah, a cast member, allegedly participating in a telemarketing scheme defrauding victims including the elderly.…
It’s been a decade since core processors introduced their own app stores to client credit unions, and the results since then reflect the collaborative nature of the movement itself. Open…
Congress has passed and President Joe Biden has signed legislation funding the federal government through Feb. 18, Funding was scheduled to expire Friday at midnight. The legislation also extends the…
NAFCU President and CEO Dan Berger Thursdaywrote to Federal Housing Finance Agency (FHFA) Acting Director Sandra Thompsonencouraging theagencyto assist the government-sponsored enterprises (GSEs)inincreasingopportunities to help underserved individuals purchase homes. In…
With the reckoning on systemic racism that our country has experienced since early 2020, there has been a renewed focus on diversity in many industries. This has long been a…
The Consumer Financial Protection Bureau intends to crack down on financial institutions that charge the largest fees for overdrafts and is considering “a wide variety of regulatory interventions” to better…
Budgeting — tracking expenses and planning how much to spend in specific categories — is often heralded as invaluable. It’s considered a basic of financial literacy by many and countless…
Individuals tend to deal with difficult situations in different ways; and as leaders, it’s important to recognize our natural tendencies as we go about dealing with conflict in the workplace.…
In the second article of this two-part blog, we discuss how customer engagement innovation, such as digital conversation guides, can help banks and credit unions address the current employment shortage,…
Generally, people die. It happens. It’s something that we all need to prepare for. Even credit unions need to prepare for the death of its members. If a member died…
CUNA joined a diverse multi-sector coalition of organizationscallingon Senate leaders to include the Secure and Fair Enforcement (SAFE) Banking Act to the Senate National Defense Authorization Act (NDAA) for fiscal…
NAFCU Vice President of Legislative Affairs Brad Thaler todaysent a letterto Senate Majority Leader Chuck Schumer, D-N.Y., and Senate Minority Leader Mitch McConnell, R-Ky., reiterating major concerns around the proposed…
Happy holidays! I hope you are enjoying a joyful season. At this time of year, we naturally tend to think about how we can thank employees for the good work…
Artificial intelligence (AI) has been trending for some time and not slowing down in its speed, ability, or usefulness. Many financial institutions have implemented at least a basic form of…
If you serve or have served in the military, you know the demands of the job can dramatically impact you and your family. The great news is, along with those…
It is no secret: Seattle’s going through some things. Yes, the region’s housing economy is booming, and the city is one of the fastest-growing in the United States. The question…
Vehicle sales will continue to decline as inventory shortages impact retail and wholesale supply chains. As such, auto lenders are exploring growth options and even traditionally non-auto lenders are entering…
Consumers have long joined credit unions for their local community commitment, competitive rates and personalized service. Essential for membership growth and competitiveness, high-touch services must now equally include bothin-person serviceand…
CUNA President/CEO Jim Nussle and Chief Advocacy Officer Ryan Donovan werenamed among Washington’s“Top Lobbyists” in 2021 byThe Hill. “In one of the busiest years on record for the D.C. influence…
The NCUA in Novemberissued two prohibition ordersprohibiting individuals previously associated with credit unions from any future participation in the affairs of a federally-insured financial institution. Violation of a prohibition order…
Jennifer McHugh, VP/community engagement at $3.8 billionRoyal Credit Union, Eau Claire, Wisconsin, was chosen as the 2021 CUES Exceptional Leader, and with that honor has come contemplation about what leadership…
The process took 23 months. The appeal required multiple in-person meetings. And oral hearings. The credit union engaged an attorney. The most senior regional and professional staff at NCUA opposed…