In the age of digital-first banking, direct mail has made a surprising resurgence. This marketing strategy involves sending a physical piece of collateral—a letter, brochure, package, postcard, etc.—directly to your…
The pandemic-driven auto shortage stood out in stark relief to Betsy Sommers when she drove by a large auction lot in northern Connecticut a couple months ago. It was nearly…
The Federal Housing Finance Agency (FHFA) last week released furtherproposed amendmentsto the regulatory capital framework rule for the Government Sponsored Enterprises (GSEs) Fannie Mae and Freddie Mac.Additional detailscan be found…
In two letters sent to Congress late last week, NAFCU—along with dozens of other associations—called on Congress to reject any effort to include the proposed IRS reporting requirements in the…
Anyone who knows me knows I have a very well-developed, self-deprecating sense of humor. It’s been part of my executive survival plan for three decades! In general, I try not…
Adoption of digital banking isn’t just accelerating—it’s taking root,according to a recentsurveyfrom Chase. Post-pandemic, consumers have drastically changed how they bank. Those who were once reluctant to leverage digital have…
Foundational credit union values can lead to profound impacts on your members and the communities you serve. Life insurance is one of the ways you can enact meaningful change. This…
Over Labor Day weekend 2020, 11 different significant wildfires — defined as burning 1,000 acres or more — broke out in Oregon. All told, these fires burned more than 721,000…
The National Credit Union Administration will test a post-exam survey to allow financial institutions to provide timely feedback to the agency, board Chairman Todd Harper said in a letter sent…
In the wake of Hurricane Ida, which caused damage and flooding from Louisiana all the way to New York, the CFPB sent a message to its e-mail subscribers reminding them…
Banks continue to fight “old, settled battles” as America’s credit unions remain focused on improving members’ financial well-being, CUNA Chief Advocacy Officer Ryan DonovanwroteFriday inMorning Consult. Donovan notes that banks…
As part of its markup of its section of the Democratic budget reconciliation package, the Build Back Better Act,the House Small Business Committeelate last weekapproved legislation that included a proposal…
One of the great things about my job is that I get to hear from so many smart people who are driving credit union innovation. We recently hosted a conversation…
Despite popular belief, sometimes a good television show teaches viewers valuable life truths. According toGwen Moran’s recent article fromFast Company, when it comes to Ted Lasso, a popular comedy show…
No matter what industry you are in, after your organization makes a large technology purchase or a significant operational change, the next logical thought is how to make the most…
Online loan origination systems have radically improved the lending process. By leveraging these innovative systems, banks and credit unions have streamlined loan process workflows, making loan teams more efficient and…
Having a strong employee benefits package can set your company apart from other employers who are recruiting high-quality candidates at a time where job vacancies are high and good prospects…
When checking out at your favorite online store, you may have seen the option to “Buy Now Pay Later.” Buy now pay later (BNPL) programs are becoming more common as…
CUNA Chief Advocacy Officer Ryan Donovan will be one of several speakers at the World Council of Credit Unions’ International Advocacy webinar, scheduled for Sept. 29 at 9 a.m. ET.Registration…
During the final day of NAFCU’s Congressional Caucus, severallawmakers shared policy insights on the economic recovery and what can be done to ensure financial institutions, like credit unions, are being…
Credit unions have lost a lot of ground with Gen Z and millennials. Why? Mainly because the majority of young adults are not familiar with credit unions. According to a…
Banking technology is improving by the day and digital adoption rates are skyrocketing after the pandemic. Are we headed for a future where all transactions will be digital and branches…
Life is unpredictable. One moment you’re healthy and active, and the next moment an accident or illness strikes unexpectedly and you’re not — a reality many people have recently experienced…
We all have blind spots that hinder performance and keep us from achieving our goals. Blind Spots are personality traits and/or unhealthy behaviors that we don’t see but are often…