Syndicated

The NCUA yesterday issued a Letter to Credit Unions instructing credit unions to begin to transition away from using the London Inter-bank Offered Rate (LIBOR) and complete the process no…

At last month’s Hearsay Summit, Director of Content Strategy Gabrielle Levin joined Hannah Bland, Digital Marketing Manager at Aviva Investors and Tim Rickards, Director of Marketing and Client Engagement at…

Financial marketers traditionally analyze and segment their customers based on the kinds of measures that census takers and demographers use. They slice and dice data pools by generation, asset holdings,…

When it comes to employee benefits, it's unlikely that your employees would say, "less is more." However, with therising cost of employee health insuranceand other costs involved in recruiting and…

The industry is adapting to a changing economic landscape under the lingering shadow of the COVID-19 pandemic. Credit union balance sheets expanded at record rates over the past year, particularly…

Occasionally, the compliance team receives questions about interesting transactions conducted by members and whether a Currency Transaction Report (CTR) is required. Credit unions take their BSA/AML requirements seriously and are…

The Anti-Money Laundering Act of 2020 requires the Government Accountability Office (GAO) to conduct a review of “de-risking” practices in financial services. The U.S. State Department defines de-risking as the…

NAFCU President and CEO Dan Berger, on Friday, rebuked the American Bankers Association’s latest attempt to mislead congressional leaders and regulators on bank-credit union mergers in a letter to lawmakers.…

Last month, I shared some ideas on how to increase loan growth. Sharpening your pricing pencil was one I mentioned, but to price correctly, you must be committed to an…

Real. Vulnerable. Unfiltered. Sounds like the start of a fantastically angsty pop song, but it’s also a stellar way to approach sharing your financial institution’s vision and story. And here…

You’ve heard the term payments modernization and appreciate the value. However, offering a modern payment experience can be difficult when you have a legacy infrastructure with various vendor solutions patched…

The successful dark side ransomware attack in which hackers were able to disrupt a major pipeline providing gas to states throughout the east coast has once again brought the issue…

The coronavirus pandemic is not over, but it has abated enough to give busy credit union executives a chance to reflect on takeaways from the experience — including on how…

Remarkable Credit Union · Medical Debt: The #1 Reason Your Members Go Bankrupt and How Credit Unions Can Help Should credit unions care about medical debt? Can they help alleviate…

The Open Your Eyes to a Credit Union® campaign has reached billions of consumers who are “in-market” for a financial service, Credit Union Awareness Executive Director Chris Lorence wrote recently…

The House Thursday passed legislation making a series of reforms to debt collection requirements. While NAFCU supports efforts to stop abusive debt collection practices, the association had raised concerns about…

If someone asked me to define the credit union “brand,” I would say that credit unions are not-for-profit financial institutions focused on improving the financial lives of their communities. I…

Because most banks and credit unions are still running on legacy technology, they are more than a little reluctant to give maintenance capabilities to all employees. Why? Because when they…

In March 2021, plaintiffs’ attorneys filed a class action lawsuit against Bank of America asserting that certain fees assessed for making automated clearinghouse (ACH) transfers were improper and should be…

Trust. Control. Identity. Managing for these quintessentially human attributes in the digital domain is a moving target, and it's what today's consumers expect from the relevant players. The May 2021…

When looking for an outside payment provider, it makes sense to look inside your organization…at your core system. Without knowing what type of integration your core system has with a…

We've been working in a strange environment the past year. For many of us, we've moved our offices fully remote and are just now starting to plan what a return…

NCUA should finalize pending rulemakings aimed at providing credit unions regulatory relief as soon as possible, CUNA President/CEO Jim Nussle wrote members of the NCUA board Thursday. Nussle also thanked…

A new report from the Federal Reserve Bank of New York found that credit card balances saw the second largest quarterly decline in history, falling $49 billion during the first…