For years, the humble website faded into the background, quietly working while emails zipped out, social media dazzled the business world, and live events grabbed attention with flashy keynote speakers…
The pandemic sharply increased the number of video banking interactions among financial institutions with the technology in place. Before the outbreak, a handful of banks and credit unions were running…
Go Where Your Customers Are No one can refute that the pandemic has changed the trajectory of our lives. We’ve all spent more time at home and have changed the…
Credit union advocates in Idaho, Oregon and Washington havenew, data-rich tools to support their advocacy and public awareness work this year. The NorthwestCredit Union Association (NWCUA) is providing its member…
President Joe Biden Friday released his fiscal year 2022 discretionary funding request, which the administration indicated "outlines a strategy for reinvesting in the foundations of our country's resilience and strength."…
It’s easy for a competitor who’s courting one of your best executives to offer a higher salary and annual bonus. If that executive has a well-designed deferred compensation program in…
I’ve long known that a huge pain point for credit unions is measuring digital ROI. It’s a pain point we would love to help you solve, though we’re well aware…
Because similar functions are usually needed at each location, credit union branches are often built based on a prototype. Has something as disruptive as a pandemic that forced branch closures…
We are fa-mi-ly…I got all my CUs and me ? Credit unions, traditionally, are all about community. But how can they be sure they’re making good on that claim? This…
Financial regulation in the United States dates back to the Declaration of Independence when the fledgling states set limits on loan rates, and for the first two centuries of the…
Last week, the Consumer Financial Protection Bureau (CFPB) proposed amendments to the early intervention and loss mitigation rules in Regulation X. The changes were designed to protect consumers that may…
CUNA has received its first nomination for the Class C CUNA Board special election:Jose Lara, chief operating officer, SchoolsFirst FCU (CA). A second special election is ongoing, for the District…
The U.S. Court of Appeals for the Eleventh Circuit issued a decision in a lawsuit related to ADA website accessibility issues, determining that websites are not considered a place of…
With the newest round of economic impact payments hitting members’ accounts, some credit unions are finding that they have too much liquidity and are starting to invest in loan participations…
Join our discussion on the current methods and tools credit unions are using to leverage data and connect with members. We'll be sharing insights on the advantages, best practices, risks,…
As we reflect on a year of great change and volatility, we should take time to evaluate the organizations that thrived and those that did not. Obviously, some that did…
If you have placed a freeze on your credit report, you took a proactive step in protecting your personal information. Taking an active role in managing and protecting your data…
As we look to bolster our organizations and teams, we recognize that we can't stick to the status quo. We've got to take advantage of new opportunities. We've got to…
CUNA and League advocacy efforts over the past 13 months have included a strong push with NCUA to ensure Prompt Corrective Action (PCA) flexibility andoverall engagement with the agency to…
After a landmark event last year, NAFCU is again offering its State of the Industry this summer to bring credit union leaders, industry experts, and NAFCU's award-winning staff together for…
Federal credit unions have an inherently strong, socially conscious business model. Demonstrating the many ways that they may positively impact society can address consumers’ growing interest in choosing a financial…
Conversational artificial intelligence chat has become central to the digital banking strategy of financial institutions, no matter what their size. The Covid-19 shift to remote banking will never be reversed.…
If you still need to be convinced of video’s marketing efficacy, you’ve come to the wrong place. If you’re already bought into video and just aren’t sure how to start,…
No one could have predicted the level of disruption we’ve all faced following the onset of the COVID-19 pandemic last year. If your financial institution has been thrown into unfamiliar…