Syndicated

When it's time to sell your home, you're in an exciting period with a large list of tasks to accomplish, including the home inspection. Your potential buyer will arrange (and…

If you look at current economic downturn data and projections for too long, you’ll get depressed quickly. McKinsey & Company is projecting it will take most business sectors more than…

In 1927, the financial cooperative that eventually became Unity One Credit Union was created by a small group of railway clerks with the Great Northern Railroad located in Minnesota who…

On Friday, Congress passed 2021’s National Defense Authorization Act (NDAA). While President Trump has threatened to veto the law, it is believed there may be enough support in congress to…

CUNA supports a joint interagency rule to codify a 2018 statement that guidance does not have the force and effect of law. CUNA noted it is vital that NCUA, “appreciate…

In response to the CFPB's outline of proposals to implement section 1071 of the Dodd-Frank Act requiring financial institutions to collect and report data related to small business lending, NAFCU…

COVID-19 made life extraordinarily difficult for a lot of people in ways they never anticipated. Adults that had never experienced a job loss, an inability to pay their bills, even…

These boots are made for walking…and that’s just what they should do. But, when it comes to Customer Experience in Financial Institutions, too often there’s a whole lot of talk…

2021 is almost here, and like many of us, most credit unions are eager to put this year behind them. Unfortunately, you can’t take COVID-19 out of the picture as…

With business operations drastically changed for many credit unions throughout the past year, many are finding it challenging to adapt their marketing budget and strategy to stay relevant in the…

What a year! From a pandemic to lockdowns around the world, 2020 has kept us on our toes. While this year has been full of unexpected challenges for individuals and…

Call center work is tough in the best of times. The novel coronavirus and the remote work practices instituted in its wake have made call center work even tougher, with…

Kyle Hauptman became the 24th Board Member of NCUA following a swearing-in ceremony held Monday at the agency’s Alexandria, Va. headquarters. NCUA Chairman Rodney Hood delivered the oath of office…

The Senate Friday passed two important pieces of legislation: A continuing resolution to extend federal government funding to Dec. 18 and the fiscal year 2021 National Defense Authorization Act (NDAA).…

Last week, the Consumer Financial Protection Bureau (CFPB) filed a complaint and proposed judgment against Nationstar Mortgage LLC, doing business as Mr. Cooper, for alleged violations of the Consumer Financial…

The global pandemic that shook up 2020 in every way created customer behaviors to shift. With less mobility, fewer in-store options, and new health and safety concerns, customers made different…

With unemployment at a record high, loan payment risks are certain to increase over the coming months and years. Adopt a risk management approach that will address risks beyond the…

COVID-19 has forever changed the way we do business in nearly every industry, financial services included. In the second session of Directors & Dialogue December, hosted by CUES, finance and…

Have you ever received an email or text that just didn’t seem right? Maybe it was addressed to you and supposedly from a company you knew, but something felt a…

The Senate passed the fiscal year 2021 National Defense Authorization Act (NDAA) Friday, following House passage of the bill earlier this week. The bill passed by a 84-13 margin, which…

As indicated by its fall rulemaking agenda that final rules would be released in December, the CFPB Thursday issued final rules to amend the general definition of a qualified mortgage…

If you want to go fast, go alone. If you want to go far, go together. This proverb sums up the mission of faith-based credit unions and the Faith Based…

The National Credit Union Administration (NCUA) Board recently issued a proposed rule that would remove the prohibition on capitalization of interest in connection with loan workouts and modifications. NAFCU’s Regulatory…

No one could have anticipated the struggles we’ve all faced this year. The onset and spread of COVID-19 throughout the country has caused major disruptions across nearly all industries in…