Credit union contact centers have had quite the year. As the front line for fielding and responding to member inquiries, contact centers play an outsized role in the member experience.…
In the early stages of the coronavirus pandemic, SRM surveyed financial institutions to collect their thoughts and initial reactions to the changes in customer behavior. A prior blog from March…
Data on the financial performance of federally insured credit unions for the quarter ending Sept.30are now availablefrom NCUA. The NCUA’sQuarterly Data Summary Reportsinclude an overview of the quarterly Call Report…
The final fiscal year 2021 National Defense Authorization Act (NDAA) was released Thursday by the conference committee with NAFCU-fought wins for credit unions: It doesn't include the harmful provision that…
The 2020 presidential election is over. We have a new president-elect, and for the first time in the history of the United States a vice president-elect who is a woman.…
Commerce, business, the stock market and free trade were all built on our ability to sell things to each other. This is why the credit union marketing function is so…
On November 20, 2020, the Federal Reserve along with the FDIC and OCC published an interim final rule to mitigate the costs to banks of crossing asset-based regulatory thresholds sooner…
Pumpkin spice season may be in full swing, but winter is coming! As we head toward colder weather, what can you do to help ensure your home and family are…
Amid the coronavirus pandemic, each of our companies have been tasked with meeting unprecedented challenges. We've had to make tough decisions, ask more of our employees than we ever have,…
When Diane Krieger started atBethpage Federal Credit Union($10.0B, Bethpage, NY) nearly two decades ago, one of the cooperative’s values was “learning.” For Krieger, who is now the vice president of…
CUNA Senior Economist Jordan van Rijn discusses the latest on the pandemic’s economic impact, as well as the effects next year of an incoming Biden administration in CUNA’s latest Economic…
During yesterday's NCUA Board 2021-2022 budget briefing, NAFCU Chief Economist and Vice President of Research Curt Long thanked the board for its budget transparency and stakeholder engagement, and encouraged the…
For years, I’ve heard speakers at industry conferences tell credit union leaders that they have to “tell a better story.” I’d sit there thinking, “What does that even mean?” I…
Yes, this is a blog about marketing tips for credit unions and community banks, but let’s talk music for a minute. Parents of 90’s and early 2000’s kids likely recall…
Small businesses are turning toward their financial service providers now more than ever, not only for access to working capital and key products to run their business, but also for…
The COVID-19 pandemic hit the US economy hard in the spring of 2020, yet many credit unions have yet to see the full impacts on their loan portfolios. While government…
As a credit union community, the principles of diversity, equity and inclusion speak to our very mission. From the beginning, credit unions have been called to serve all members regardless…
Kyle Hauptman was confirmed by the Senate Wednesday for a seat on the NCUA board. Hauptman will serve a term through August 2025 once sworn in. CUNA President/CEO Jim Nussle…
The CFPB Monday finalized its advisory opinions (AO) policy and announced two approved AOs that will be publicly available on the bureau's website and published in the Federal Register. NAFCU…
We spend a lot of time helping credit unions acquire new assets, including new businesses. In addition, we help them protect and enhance the assets they have. A way that…
Despite the ongoing discrepancy between federal and state cannabis laws, the number of financial institutions serving cannabis businesses in states with legal cannabis programs has been increasing steadily. While most…
To make the upcoming holiday season merry and bright, will consumers start using their credit cards again? It may be too early to tell. As reported in our just-released Q3…
Is your credit union worried about how to handle the uptick in uninsured collateral and delinquencies? Hear how to adopt proactive, borrower-friendly strategies to better predict and manage these pandemic-related…
The NAFCU compliance team has written plenty of blogs on Fair Credit Reporting Act (FCRA) issues. Some of these blogs have explained the FCRA requires a permissible purpose before using…