As the industry settles into a new normal—complete with unique operational challenges and service expectations—it’s more important than ever to implement tools and resources that can boost your performance results.…
The Consumer Financial Protection Bureau (CFPB) issued a report Monday examining the early effects of the COVID-19 pandemic on consumer credit. The report found that consumers have not experienced significant…
The Federal Housing Finance Agency (FHFA) will hold two public listening sessions – Sept. 10 and Sept. 14 – to gather additional feedback on its proposed rule to set capital…
Coastal Federal Credit Union($3.7B, Raleigh, NC) was working to increase diversity, equity, and inclusion practices within its walls and beyond even before COVID-19 struck the United States and George Floyd…
August has been a busy month for Bank Secrecy Act/Anti-Money Laundering (BSA/AML) guidance from federal regulators. First, FinCEN issued guidance about customer due diligence (CDD) requirements in the form of…
I could certainly use a little more kindness in the world right now. What about you? On this episode, we’re joined by two guests from the Minnesota Credit Union Network,…
Asked for one word to describe this year, “stable” is not likely to spring to mind. Instead, words that have been aptly used are “unprecedented,” “inconceivable” and “unpredictable.” As a…
When you make an effort to treat your bank customers or credit union members well, they’ll return the favor. In fact,73% of consumerssay high-quality customer experience is key to whether…
Tune in to learn about some of the impressive research behind the effectiveness of direct mail, and how it’s likely to be the unsung hero of credit union marketing. When…
November’s election is 67 days away and CUNA’s latest Member Activation Program (MAP) Campaign is calling on all credit unions to urge members to vote. Sending members to CreditUnionsVote.com gives…
Federal Reserve Chair Jerome Powell, in a webcast speech Thursday at the Federal Open Market Committee's (FOMC) annual retreat in Jackson Hole, Wyo., discussed the results of the Fed's first-ever…
Whenever banks and credit unions face earnings challenges, the branch network emerges as an obvious target for expense reduction. At typical retail-driven institutions, branch operations account for about two-thirds of…
Happy Friday, Compliance Family! Advertisements are everywhere: in our physical mailboxes, our email spam folders, our social media feeds, the apps on our phones, EVERYWHERE. In this age of non-stop…
As a result of the COVID-19 pandemic, there has been a marked shift in the way we work and use technology to stay connected and execute business. Many institutions are…
Our world is a chaotic one – now seemingly more than ever – but we constantly try to predict and analyze forecasts that guide our business decisions to ensure success.…
Maintaining auto insurance coverage is what most would consider “old news.” For borrowers and lenders alike, it is a necessary investment that protects all invested parties from experiencing loss. Specifically…
The Consumer Financial Protection Bureau (CFPB) Thursday issued a new Home Mortgage Disclosure Act (HMDA) analysis of the 2019 HMDA Data. This data article is the second in a series…
The Federal Housing Finance Agency (FHFA) Wednesday announced an extension of its temporary policy allowing the government-sponsored enterprises (GSEs) to purchase certain single-family mortgage loans in forbearance. The policy, originally…
Recent updates to the National Credit Union Administration’s Chartering and Field of Membership Manual have the potential to revolutionize community chartering for federal credit unions, especially those that are based…
Our C-suite began discussing the potential impact that the altered back-to-school plans could have on our organization a couple of months ago and, in the beginning, there were a lot…
When you own or run a business, ensuring the safety of your workplace and employees is a top priority. Improving safety at your business is one way to help mitigate…
Take out your phone and pull up your favorite maps app. Search “mortgage lending near me.” Now search “car loans in (your city, state).” Do you see your credit union?…
This summer, CreditUnions.compublished a four-part seriesasking established industry professionals for their thoughts on how credit unions can attract up-and-coming leaders to their workforces. Now, it’s time to hear from these…
Join our conversation about how to create an adaptable data analytics strategy to guide your credit union through times of crisis. The financial impact across member segments can vary widely…