To say stress permeates late November through the end of the year is like saying water is wet and Peppermint Patty was too brusque when she pannedCharlie Brown’s Thanksgivingdinner. It…
CUNAwrotein support of a bill Tuesday that would prevent the Small Business Administration (SBA) from directly making loans under the 7(a) loan program. Rep. Blaine Luetkemeyer (R-Mo.) introduced the bill,…
President Joe Biden Mondayreappointed Jerome Powell for a second term as Chair of the Federal Reserve, head of the U.S. central bank. Powell currently serves in this capacity and was…
Michael Daigneault, CCD, CEO at Quantum Governance, tells a story of a judge who served on the board of a large credit union. At board meetings, he would speak up,…
An influential community group last week joined bankers in telling Congress that credit unions are not fulfilling their mission and are not sufficiently accountable to the communities they serve. “Credit…
According to a recent issue of the“Digital Banking Report”, mentioned in the blog “The Financial Brand”,“abandonment rates increased significantly as the time to open an account or complete an application…
A recent study showed 71% of US CEOs are “extremely concerned” aboutcyber threats — ahead of pandemics and other health crises. This concern is well-founded considering: 70% of successful breaches…
Seattle has a housing problem.By one estimate, 40% of the city’s residents are considered low income — making less than 80% of the area’s median income — in a market…
Feeling hunted? Not an ideal place for a credit union to find itself, but – for many CUs today – them’s the hard facts, folks. So how can your credit…
More and more, financial institutions are focusing on the consumer experience. Particularly, in our post-pandemic environment where consumers are leveraging self-serve channels for their day-to-day activities, user experience has become…
The Consumer Financial Protection Bureau (CFPB) has issuedRequest for Informationon the implementing regulations for the Home Mortgage Disclosure Act (HMDA). According to the CFPB, it plans to review recent changes…
In a strong wave of opposition to the Small Business Administration's (SBA) proposal to have explicit direct lending authority, House Small Business Committee and Consumer Protections and Financial institutions Subcommittee…
Data science is often confused with other disciplines, like data engineering. Knowing the difference is important because it helps credit union leaders more confidently take the first steps on a…
“We have all the technology the big banks have.” That was the value proposition given to me by a credit union CEO once. “That’s why people should switch to us.”…
The just-released Q3 2021 Quarterly Credit Industry Insights Report (CIIR) reveals the auto, mortgage and personal loan industries all showed renewed signs of strength, along with a resurgence in the…
As the year wraps up, it’s natural to think about your goals — professionally, personally, and financially. It’s something that you and your household will want to assess and talk…
Introduction to CDFI Community Development Financial Institution (CDFI) Certification is a designation given by theCDFI Fundto special organizations that provide financial services to low-income communities and to people who lack…
We’re experiencing upheaval and uncertainty in the employment arena. One of the most common issues we're hearing and talking about in strategic planning engagements is talent—more specifically, how to retain…
Rep. G.K. Butterfield (D-N.C.) announced Thursday he will not seek a tenth term in 2022. Butterfield has represented North Carolina’s 1stCongressional District since 2004 and has been supported by credit…
The original panel of11thCircuit Court of Appeals judges voted in favor of rehearing theHunsteinv. Preferred Collection and Management Services, Inc. case. This vote means that the previous panel’s opinion from…
Collaboration was the keyword in Las Vegas last week as a pair of industry events coordinated their calendars to the benefit of all involved. TheNACUSO Network Conference drew nearly 500…
At its October 2021 meeting, the NCUA Boardfinalized a rulethat provides credit union service organizations (CUSOs) with more flexibility to offer loan products.Part 712of NCUA’s regulations govern “when a federal…
It’s been a tough 18 months for millions of Americans. The COVID-19 pandemic caused major job losses and employment interruptions, families have had to navigate paying for childcare services after…
The pandemic has forever changed how work gets done. Social distancing mandates forced jobs that never had a work-from-home component into that mode. Pre-COVID-19, the financial service industry as a…